Administrative activities:
* Assists patients with non-clinical needs and ensures patients are comfortable
* Responsible for giving information to the patient and family
* Escorts/guides patients/family/visitors to various departments within the hospital where necessary
* Assists with any administrative duties as required such as photocopying etc
* Provides excellent customer service to patients and families.
* Responsible for attending mandatory trainings as specified by the Organization.
* Assists colleagues, Supervisors, or team members when not busy.
* Demonstrates an economical approach to the utilization of supplies.
* Demonstrates strict adherence to all hospital policies and procedures.
* Demonstrates knowledge and participates in fire safety, patient safety, infection control and the other necessary precautionary measures as per hospital policy
Administrative activities:
* Assists patients with non-clinical needs and ensures patients are comfortable
* Responsible for giving information to the patient and family
* Escorts/guides patients/family/visitors to various departments within the hospital where necessary
* Assists with any administrative duties as required such as photocopying etc
* Provides excellent customer service to patients and families.
* Responsible for attending mandatory trainings as specified by the Organization.
* Assists colleagues, Supervisors, or team members when not busy.
* Demonstrates an economical approach to the utilization of supplies.
* Demonstrates strict adherence to all hospital policies and procedures.
* Demonstrates knowledge and participates in fire safety, patient safety, infection control and the other necessary precautionary measures as per hospital policy
QUALIFICATION, LICENSURE, EDUCATION, EXPERIENCE, SPECIAL SKILLS:
* Ability to work flexible shifts.
* Good command of oral and written English. Spoken Arabic advantageous.
* Possess a "can do" attitude and a flexible approach.
* Ability to multi task within the team and possess good interpersonal communication skills.
* Ability to work autonomously with minimal supervision and in a team
* Demonstrates knowledge and practice of confidentiality policy.
* Demonstrate motivation to work in a health care environment.
* Must possess the ability to follow directions with and without supervision.
* Demonstrated commitment to quality outcomes and ability to consult with staff regarding continuous improvement.
* Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary. * Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropria…
* Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary. * Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropria…
**Duties and Responsibilities** * Provide friendly, quality client care to the patients. * Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls. * Schedule appointments, obtaining all necessary data concerning the patient and…
* The Customer Care Executive position is one of great importance as they will be responsible for the patient's first and ongoing impressions of NMC Royal Women's Hospital. They will be responsible for being the first point of contact for patients upon arrival and during their stay. * Provides, …
**JOB SUMMARY:** To provide a range of reception intake and associated administrative services pertaining to incoming patients. The customer office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patient…
* **DUTIES AND RESPONSIBILITIES ** * Greets patients or their families and finds out the nature of their enquiry. * Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere. * Advocate Patients' and their families' rights and re…
**Administrative activities: ** General * Makes patients and their families feel welcome in the hospital. * Exhibits care and service with empathy. * Provides personalized service by identifying regular patients, greeting patients by name and maintains their details. * Maintain the Key…
**JOB SUMMARY:** To provide a range of reception intake and associated administrative services pertaining to incoming patients. The customer office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patient…
Description for Internal Candidates * Receives and responds to customers and guides them for the process to be followed. * If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not. …
* Receives and responds to customers and guides them for the process to be followed. * If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not. * Fill the claim form by their name, card…