Front Office Executive - UAEN

؜ - ؜أبو ظبي ؜ -

تفاصيل الوظيفة


  • Receives and responds to customers and guides them for the process to be followed.

  • If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not.

  • Fill the claim form by their name, card number and date of medical service.

  • If old patient, asks for his/her pt. ID and call for his/her file in the MRD.

  • Updates all customers with the required information or status

  • Take appointments for doctors and schedules patients.

  • Processes bills (if assigned) and assists the customers with the relevant information.

  • Collect reports from different departments.

  • Liaisons with the Department of HIM for patient files.

  • Co-ordinate with insurance, billing, admissions and discharge departments.

  • Acts as a link between the physicians and patients.

  • Handles the console and transfers and attends to telephone calls and enquiries.

  • Records all customer feedbacks and updates the supervisor.

  • Maintains a congenial work environment for customer satisfaction.

  • Performs any other jobs assigned by the superior as per exigencies of work.

  • Take appointments for doctors and schedules patients.

  • Participate in Medical Centre quality program and be member of quality committees if chosen.

  • Exercise good judgment and maintain confidentiality in maintaining NMCRMC's critical and sensitive information, records, and reports.

  • Actively participate in the Medical Center's on-going Patient Safety and Quality Improvement Programs and other In-Service Training Programs

  • Act as a translator if needed

  • Perform other duties and tasks assigned by the Head of Department scope of job.
    DECISION MAKING AUTHORITY:

  • Work is carried out within general policies, principles and goals, and is subject to direction only for guidance on policy issues.
    ACCOUNTIBILITY:

  • Accountable for day to day related assignments
    OCCUPATIONAL SAFETY AND HEALTH MANAGEMENT:

  • Attending Occupational Safety and Health (OSH) programs as a mandatory
    requirement.

  • Being compliant with all OSH policies & procedures and legal requirements regarding Occupational Safety and Health Management System.

  • Conducting his/her task in a healthy and safe manner at all times.

  • Reporting any untoward events that will impact the occupational, safety & health of patients, staff, contractors, facilities, operations, etc.

  • Comply with the established MAMMC OHSMS procedures of which they have been informed, instructed and trained.

  • Actively participate along with line management towards implementation of OHSMS requirements.

  • Report to the respective manager any potentially hazard, unsafe act or condition, which may cause EHS impacts.

  • Report all EHS hazard, near miss and incidents to the respective line manager.
    INFECTION CONTROL:

  • All employees are personally accountable for their actions and are responsible for ensuring that they comply with infection prevention and control policies.


  • Health care workers are responsible for identifying infectious conditions that require specific controls to protect themselves and their patients. In addition, they are responsible for notifying the infection prevention.




  • Receives and responds to customers and guides them for the process to be followed.



  • If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not.

  • Fill the claim form by their name, card number and date of medical service.

  • If old patient, asks for his/her pt. ID and call for his/her file in the MRD.

  • Updates all customers with the required information or status

  • Take appointments for doctors and schedules patients.

  • Processes bills (if assigned) and assists the customers with the relevant information.

  • Collect reports from different departments.

  • Liaisons with the Department of HIM for patient files.

  • Co-ordinate with insurance, billing, admissions and discharge departments.

  • Acts as a link between the physicians and patients.

  • Handles the console and transfers and attends to telephone calls and enquiries.

  • Records all customer feedbacks and updates the supervisor.

  • Maintains a congenial work environment for customer satisfaction.

  • Performs any other jobs assigned by the superior as per exigencies of work.

  • Take appointments for doctors and schedules patients.

  • Participate in Medical Centre quality program and be member of quality committees if chosen.

  • Exercise good judgment and maintain confidentiality in maintaining NMCRMC's critical and sensitive information, records, and reports.

  • Actively participate in the Medical Center's on-going Patient Safety and Quality Improvement Programs and other In-Service Training Programs

  • Act as a translator if needed

  • Perform other duties and tasks assigned by the Head of Department scope of job.
    DECISION MAKING AUTHORITY:

  • Work is carried out within general policies, principles and goals, and is subject to direction only for guidance on policy issues.
    ACCOUNTIBILITY:

  • Accountable for day to day related assignments
    OCCUPATIONAL SAFETY AND HEALTH MANAGEMENT:

  • Attending Occupational Safety and Health (OSH) programs as a mandatory
    requirement.

  • Being compliant with all OSH policies & procedures and legal requirements regarding Occupational Safety and Health Management System.

  • Conducting his/her task in a healthy and safe manner at all times.

  • Reporting any untoward events that will impact the occupational, safety & health of patients, staff, contractors, facilities, operations, etc.

  • Comply with the established MAMMC OHSMS procedures of which they have been informed, instructed and trained.

  • Actively participate along with line management towards implementation of OHSMS requirements.

  • Report to the respective manager any potentially hazard, unsafe act or condition, which may cause EHS impacts.

  • Report all EHS hazard, near miss and incidents to the respective line manager.
    INFECTION CONTROL:

  • All employees are personally accountable for their actions and are responsible for ensuring that they comply with infection prevention and control policies.


  • Health care workers are responsible for identifying infectious conditions that require specific controls to protect themselves and their patients. In addition, they are responsible for notifying the infection prevention.




  • High school diploma preferred suitable university degree.



  • At least 2years experienced in Medical Centre or similar organization.

  • Effective Communication, people management, crisis handling, prompt decision maker, enterprising, data entry

  • Professional demeanor& Excellent communicator

  • Able to work with a variety of tasks and prioritize according to importance

  • Ability to remain calm under pressure

  • Ability to work within a team

  • Willingness to work flexible hours

ملخص الوظيفة

  • المُعلن : NMC Healthcare
  • تاريخ الإعلان : 05/12/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : أبو ظبي
  • الراتب : -
  • الهاتف : -

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Language: English