IT Assistant - UAEN

• IT Assistant is responsible for installing and maintaining computer hardware and software systems for the group.


• Commitment to Occupational Safety and Health (OSH) /Environment Safety and Health, incident reporting and risk management as required and observed

Operations - Ethical Practice:
* Responding to technical support calls from end users of computers and software applications
* setting up and installing new computers, networks and software
* setting up user accounts and profiles on the computers and network
* installing updates, known as patches, to software applications & operating systems
* installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office
* diagnosing and fixing network problems and hardware or software faults
* maintaining inventories of hardware and software
* keeping a record of issues and faults along with solutions, for future reference.
* Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
* Provides backup support and assistance in absence of other team member as needed
* Responsible for tracking hardware and software inventory
* Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
* To assist all our users with any logged IT related Ticket or incident when called upon.
* Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
* Working closely with other departments/organizations and collaborating with corporate IT team for any assistance
* To ensure that all the I.T. related issues or concerns are identified and resolved.
* Exercise good judgment and maintain confidentiality in maintaining confidential information, records, and reports.
* Perform other duties and tasks assigned by the Head of Department within the scope of his/her job
Customer Service:
* Adhere to the clinic's mission of "Faster-Better-Friendlier-Safer Service"
* Adhere to the hospitals telephone standards
Communication:
* Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports
* Effectively and consistently communicates to administrative personnel and encourage interactive departmental meetings and discussions
* Communicates the mission ethics and goals as well as the focus statement of the department
* Professional attitude and aptitude towards communication keeping in mind that in every communication to internal or external customers the company is represented.
Other Responsibilities:
* Guide and mentor junior and new staff.
* Encourage multi-disciplinary teamwork
* Implement clinics policies and procedures.
* Apply oneself to the job, continually upgrade one self, and embrace the clinic's core values.
* Care for their own and their colleagues' health, safety and wellbeing, and awareness and contribution to the environment
Decision and Making Authority:
* Work is to be performed according to DOH and CosmeSurge & Emirates Clinics guidelines in terms of accepted professional practice

• Bachelor's degree in Computer Engineering


• Minimum ‎0 - ‎2 years in a similar organization


• Excellent Customer Service skill


• Adequate knowledge of computer applications (i.e. word, excel, etc.)


• Excellent communication skills, both written and verbal


• Ability to work effectively in a team and to relate positively to other people contributing to the smooth operation of the team


• Deal with complaints in professional manner


• Excellent technical and interpersonal skills


• Must have excellent problem solving, negotiating and analytical skills


• Demonstrated ability to work in a team environment with; software, control, electronic and mechanical engineers.


• Safety conscious, motivated, able to manage pressure, takes initiative.


• Displays integrity and honesty


• Is service oriented and customer focused
  Fluent in English & Arabic (preferable)