SERVICE COORDINATOR

Location: EMEA, United Arab Emirates, Abu Dhabi
Ref: DETECTIONEMEA01511
Division: Smiths Detection
Job Function: After Sales Service Repair
Job Description
This person will have accountability for the coordination of the service
administration requirements and be responsible for day to day administration
of the role. Must possess a proven track record for timely delivery and
customer satisfaction and be proactive in their attitude to work
Duties & Responsibilities
* Handle daily call logging, update call status and prepare daily work schedule. Reports pending call status to Service Manager on daily basis for timely actions. Call coordination between Client and Field Services Engineers.
* Daily entry of service reports and Time sheets in SAP for entire technical staff. Create service orders in SAP for warranty spare part replacement in SAP. Track work orders and close all completed work orders before the month end in SAP. Create purchase requisition in SAP
* Maintain the equipment master with timely update of new equipment and update new location of existing equipment. Maintain engineer's daily, weekly and monthly productivity reports
* Maintain and update leave planner & Sick leave tracker and Maintain records of service reports & site asset record files
* Coordination between Engineers, Service Manager, Project Manager , Assistant Project Manager(Com), PRO & OM
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company
flourish. All qualified applicants will receive equal consideration for
employment regardless of race, color, religion, sex, sexual orientation,
gender identity, national origin, economic status, disability, age, or any
other legally protected characteristics. We are proud to be an inclusive
company with values grounded in equality and ethics, where we celebrate,
support, and embrace diversity.
The Individual
Solid communications skills both verbal and written and a strong
orientation for customer focus and teamwork.
Good language skills in English.
Language skills in Arabic would be an advantage.
Ability to plan and coordinate daily tasks, the prioritisation of own
workload, ability to build good customer relations.
Must be organized and systematic with good attention to detail and the
ability to work under pressure and strict deadlines.
MS Office - knowledge of excel is must
Car and driving licence is must - there is no public transportation,
position is based in Abu Dhabi airport.
About Smiths
At Smiths we apply leading-edge technology to design, manufacture and deliver
market-leading innovative solutions that meet our customers' evolving needs,
and touch the lives of millions of people every day. We are a FTSE100, global
business of around ‎14,600 colleagues, based in ‎50+ countries. Our solutions
have a real impact on lives across the planet, enabling industry, improving
healthcare, enhancing security, advancing connectivity and supporting new
homes. Our products and services are often critical to our customers'
operations, while our proprietary technology and high service levels help
create competitive advantage. We welcome colleagues with a curious mind, who
are happy with responsibility, enjoy a challenge and are attracted by the idea
of working at a business with a ‎170+ year history of innovation, and five
global divisions, all experts in their field.
About Smiths Detection
Smiths Detection is a global leader in detection and screening technologies
for the protection of people and assets, supporting safety, security and
freedom of movement in today's world.