Responsible for interfacing with customers, suppliers, LBPs in functional
areas such as Quotation coordination, order processing, material planning,
delivery schedule/status update of in house and field services.
This will be a one year contract with Emerson.
Your role responsibilities will include, but not be limited to, the
following:
* Ensure quotation, reference number, etc. was in place prior to scheduling tasks.
* Coordinating with MEA team for scheduling and availability of Depot and field team, work order and prints
* Provide information on the status of orders / progress to Customers / LBP. For Depot and field services.
* Interface, Communicate Incite expedite delivery with WA HQ Customer service team for FCTL products in various world areas (EU, NA & AP)
* Perform regular monitoring and follow up of Critical orders (example: order for shut down)
* Update JDE/JDI system with the factory acknowledged ship dates and/or reschedule dates.
* Assist with the preparation of necessary shipping documents.
* Access and work on JDE/JDI systems to obtain and update details of orders & shipment schedules.
* Ensure services rendered final job packs and invoiced and final copy filed.
* Follow up time sheets and supporting docs of service engineer and time sheets for completed jobs to allow timely invoicing
* Ensure adherence to local and international Emerson Trade Compliance procedures in connection with all transactions and business practices.
* preparation of Customer Site ID's
* C oordinating with suppliers for parts/ consumables/ manpower requirements
* Coordinating with DTV for any required documents requested by customers related to gate passes / Site access.
* Planning Customer visit for STO's and inspections
* Coordinating with SaudiFal to get all upcoming jobs and update Emerson Regional Manager and update demand planning in weekly basis
* Other duties as assigned.
What do I need to be considered for this role?
* Bachelor degree in Engineering
* MS Office
* Administration and organizational skills
* IT skills
* CRM awareness
* Ability to multi-task
* Strong administrative organization skills
* Client and service minded
* Excellent written and verbal communication skills
* Accurate with attention to detail
* Understanding of basic accountancy principles
* Can work independently and in a team
* Stress resistant, flexible, pro active
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