Customer Service Manager

؜ - ؜أبو ظبي ؜ -

تفاصيل الوظيفة


  • Abu Dhabi

  • Job Country: UAE

  • Job Industry: Customer & Contact Service

  • Job Profile: Customer Service Manager

  • Training Duration: ‎1 month

  • Number of Jobs Opening: ‎65

  • Salary: ‎300000 ( ‎300000 - ‎400000 Per Month)

  • Job Type: Full Time

  • Visa: Provided by company

  • Food: Provided by company

  • Accommodation: Provided by company

  • Air ticket: Provided by company

  • Medical Insurance: Provided by Company

  • Commuting to job location: Provided by company

  • Required Experience: ‎3 Years

  • Minimum Education Level: Bachelor's Degree

  • Primary Language Requirement: Hindi

  • Level of Language: Beginner

  • Secondary Language Requirement: Hindi

  • Employee Acceptance: International

  • Work Location: Work at Office/Being at Work

  • Hiring Need: Immediate
    Job Description: Summary: We are seeking an experienced and results-driven
    individual to join our team as a Customer Service Manager. In this role, you
    will be responsible for overseeing and managing the customer service
    operations to ensure exceptional service delivery and customer satisfaction.
    You will lead a team of customer service professionals, implement strategies
    to optimize processes, and drive continuous improvement. This position
    requires strong leadership skills, excellent communication abilities, and a
    track record of achieving customer service goals. Key Responsibilities: Manage
    and oversee the customer service department, ensuring efficient operations and
    the delivery of exceptional customer experiences. Develop and implement
    customer service strategies, policies, and procedures to enhance service
    delivery and exceed customer expectations. Lead, motivate, and develop a team
    of customer service representatives, providing coaching, training, and
    performance feedback. Monitor and evaluate customer service metrics and KPIs,
    analyzing data to identify areas for improvement and implementing action plans
    accordingly. Handle escalated customer inquiries or complaints, resolving them
    in a timely and satisfactory manner while maintaining a customer-centric
    approach. Collaborate with cross-functional teams, such as sales, marketing,
    and operations, to align customer service efforts and drive overall business
    objectives. Conduct regular team meetings, providing updates, sharing best
    practices, and fostering a positive and collaborative work environment.
    Implement customer feedback mechanisms and surveys to gather insights,
    identify trends, and proactively address customer needs. Stay abreast of
    industry trends, emerging technologies, and customer service advancements to
    drive innovation and maintain a competitive edge.
    Job Requirement: Requirements: Bachelor's degree in a relevant field or
    equivalent work experience. Proven experience in a customer service management
    role, with a track record of successfully leading and developing teams. Strong
    leadership and people management skills, with the ability to inspire and
    motivate a team to achieve targets and deliver exceptional service. Excellent
    communication and interpersonal skills, with the ability to effectively
    interact with customers, team members, and stakeholders at all levels. In-
    depth knowledge of customer service principles, practices, and strategies,
    with a focus on continuous improvement. Analytical mindset with the ability to
    analyze data, interpret trends, and make data-driven decisions to enhance
    service delivery. Proficiency in using customer service software, CRM systems,
    and reporting tools. Flexibility to work in shifts and handle customer
    escalations outside of regular business hours, if required. Fluency in English
    is essential, and proficiency in Arabic or any other language is advantageous.

ملخص الوظيفة

  • المُعلن : Aurawoo International
  • تاريخ الإعلان : 09/06/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : أبو ظبي
  • الراتب : -
  • الهاتف : -
  • البريد الإلكتروني :

    إظهار البريد الإلكتروني

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Language: English