Parent Relations Executive - Aldar Education

JOB DESCRIPTION

Main Duties:
Welcome all prospective parents to the school and deal with any initial
enquiries
Assist with external marketing and manage the social media channels
Conduct tours of the school for prospective families
Assist the Admissions team when needed with enquiries and enrolments
Create and send out welcome information packs to new families prior to joining
Work with the senior leadership to plan induction and transition days and
hosts these events

Specific Duties:
Maintain open lines of communication with existing parents throughout the
year. Send updated notifications from the Leadership Team and teachers via
email and Newsletters. Mange the feedback process, acting as the initial point
of contact for parents to ask questions or raise any issues. Liaise with the
school faculty to resolve these issues and keep a record of any such queries.
Share weekly reports with the school Principal on parent feedback and ensure
the escalation process and complaints procedure is complied with.
Organize parent/community events in order to engage parents in school
activities and celebrations and support the school’s parent engagement
activities.
Work closely with parent bodies such as the Parent Council and Parent
Ambassadors.
Support and advertise the school’s parent engagement activities.
Management and continual development of the school communication channels,
such as newsletters, to ensure the school’s parent population is fully aware
of the school's activities as a key driver of customer/student retention.
Undertake regular surveys of new parent views on enrolment process and other
subjects of relevance.
Drive the communication on the reenrolment process; increase parent retention
Work with the Marketing team at HQ on enquiry generating activities
Perform all other duties as requested by direct and dotted line reporting
managers/ supervisors in a timely manner

REQUIREMENTS:
Minimum Qualification:
Bachelor’s degree

Minimum Experience:
A minimum of ‎2 years of experience in a similar role in the region
Customer service experience is required
Experience in the Education sector is preferred

Job specific knowledge & skill:
Fluent English communication skills, written and oral in order to deliver
clear, proactive and effective two-way communication.
Arabic speaker is preferable
Strong interpersonal skills to aid in daily contact with parents in a diverse
multi-cultural environment
Ability to work flexibly as a member of a team
Result driven.
Ability to analyse information in a systematic manner to make informed
decisions.
Ability to create a culture of continuous learning and knowledge sharing
Collaboration and teamwork
Shows positivity when faced with change, embracing it fully
Acts in a socially responsible manner
Excellent office management skills
Approachable, professional, calm and knowledgeable
Able to deal professionally with a range of stakeholders
Knowledge of child protection and safeguarding
A clean enhanced Disclosure and Barring Services check or police check.

What We Offer

Aldar Education are a family of world-class, child centered, and innovative
schools based in the UAE. We educate over ‎33,000 students across our group of
owned and managed schools and as we grow so does our need for highly skilled,
inspirational, and dedicated school leaders. We offer an attractive
remuneration package. Our future-focused learning model includes both students
and staff and so we place a special emphasis on professional development,
coaching and training.

This job description is not all inclusive. Aldar Education reserves the right
to amend this job description at any time. We are an equal opportunity
employer, committed to a diverse and inclusive work environment. We are also
mindful of our national development strategy and encourage UAE Nationals in
their application at our company.

Aldar Education is committed to safeguarding and promoting the welfare of
children and young people and expects all staff to share this commitment.
Offers of appointment are subject to satisfactory references and police
clearance.