Job Responsibilities
* Install, configure, and upgrade desktop hardware and peripherals to include but not restricted to network cards, printers, modems, mice, and telephones
* Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration, carry out root cause analysis of complaints, and plan adequately to avoid such occurrences.
* Record and maintain inventories of IT infrastructure like printer, printer toners, desktops, cables etc.
* Maintain and administer shared folders and keep a check on data storage and requirements
* Prepare user manuals whenever required to explain to users how to apply certain procedures, use new application, explain established processes etc.
* Test and evaluate new software
* Train the staff on the usage of the new applications or hardware
* Monitor and audit the security to ensure that defined policies are implemented
* Contribute in achievement of Department objectives by executing / achieving the KPIs assigned by line manager and submit relevant supporting documents during KPIs evaluation.
Information Security Responsibility:
* To understand and adhere to the information security policies and procedures related to their day-to-day activities and safeguard information assets from unauthorized access (disclosure, modification and destruction).
General Responsibilities:
* Adhere to company policy and procedures.
* Compliance with HR Policy and procedures.
Min. Exp. Required :
* Five (5) years of experience in Hospitality, Operations, and IT support roles.
* Proven and demonstrable Knowledge of latest Hospitality technologies and any associated risks
* Proven Extensive knowledge and Experience with Hospitality related applications and or systems including reservations systems, Property Management Systems – PMS, Point of Sale – POS, guest Internet services, IPTV, Telephony systems and other related solutions
* Required: Bachelors degree in Information Technology/Computer Science
Job Type: Full-time
Salary: AED3,000.00 - AED4,000.00 per month
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