Support Agent - Technical Support

؜ - ؜sharq ؜ -

تفاصيل الوظيفة

CLOSING DATE:Dec. ‎31, ‎2022
POSITION TYPE:on-site
COUNTRY:KW


Preferred Qualifications and Experience :


JOB PURPOSE


Job Responsibilities and Duties:



  • Answer incoming calls and respond to customer's emails

  • Resolve customer complaints

  • Identify and escalate issues to the Team Lead / Manager

  • Provide product and service information to customers

  • Research required information using available resources

  • Research, identify and resolve customer complaints using applicable software

  • Route calls to appropriate resources

  • Document all call information according to standard operating procedures

  • Recognize, document, and alert the management team of trends in customer calls

  • Follow up customer calls where necessary

  • Complete call logs and reports

  • Other duties as assigned


Qualifications and Skills:



  • Basic Understanding of Domain Names, Hosting, and Email services.

  • Superior listening, verbal, and written communication skills.

  • Knowledge of customer service practices will be an added advantage.

  • Data entry and typing skills.

  • Ability to handle the stressful situation appropriately

ملخص الوظيفة

  • المُعلن : KUWAITNET
  • تاريخ الإعلان : 05/05/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : sharq
  • الراتب : -
  • الهاتف : -

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