Case Manager - Rabia - (NWA/052)

Deadline Date ‎2022-‎06-30All INTERSOS employees are expected to perform their roles and
responsibilities according to the INTERSOS charter of values, code of ethics,
PSEA and Child Protection policies. The job description is mandatory for all
positions within INTERSOS and shall be signed by the employee within the first
week of employment.
Purpose/objective of the position:
The Case Manager is responsible for supervising and managing a team of Case
Workers, ensuring that principles of case management are respected and that
quality services are being provided to persons with protection concerns.
He/she will support and coach Case Workers throughout the case management
process and directly handle complex cases as needed.
Generic Duties:
Conduct an initial assessment with new caseworkers, prepare & implement a
tailored induction plan including shadowing, observing and conducting role
plays;
Supervise and coach Case Workers in their duties using various methods such as
observation, shadowing, case file checks and bilateral case discussions;
Assign cases to Case Workers taking into consideration their experience level,
caseload and complexity of cases;
Ensure adherence of Case Workers to protection principles, code of conducts
and internal SOPs;
Monitor timescales for response, decision-making and follow-up through the
internal case management platform and according to priority of case to ensure
timely and appropriate support;
Monitor the documentation of cases through regular review of files and case
management platform and provide feedback to Case Workers;
Conduct regular case audits, to ensure that cases meet and maintain compliance
with established SOPs and minimum standards in case management;
Ensure the proper filing and archiving of case management files to maintain
data confidentiality;
Review regularly staff caseloads to ensure they are manageable and in line
with minimum standards of not more than ‎25 open cases at a time;
Schedule and facilitate regular case management meetings with Case Workers to
discuss specific cases and general challenges in their tasks;
Identify staff gaps and training needs when they arise and communicate them to
the Case Management Officer for his/her action;
Identify and analyze protection trends in the overall caseload to inform
protection programming;
Participate in case conferences with partners when required;
Carry out all tasks respecting key protection principles including but not
limited to: PSEA, do no harm, non-discrimination, confidentiality,
accountability and need-to-know principles;
Contribute to regular service mapping exercises and updates of service
directory;
Ensure good relationships and coordination with the main service providers in
the area of intervention to improve identification of persons with specific
needs for prompt referral, follow up and information sharing.
Specific Duties:
(Can be adapted to the particularities of the job location and the requirement
of the specific project, but should be approved by the Protection Coordinator
before advertising the vacancy).
Manage a pool of XX Case Workers and supervise all activities related to
individual case management (PSWN, CP, SGBV) in the area of intervention in
accordance with case management steps, related tools and procedures;
Ensure that all high-risk cases are promptly identified, directly assisted or
referred to the right service provider;
Regularly verify the status of the case management database, conduct case
reviews and provide feedback to Case Managers and Workers;
Ensure proper storage of sensitive data through a correct use of internal
databases and case monitoring tools;
Assist Case Management Officer in the planning and facilitation of the
induction process for all newly recruited case workers on protection
principles, the case management process, the relevant SOPs and the data filing
and storing procedures (and other relevant topics);
Receive external and internal referrals in line with set criteria and allocate
them among case managers; ensure that referring agencies receive timely
feedback on actions taken, when necessary and appropriate in light of
confidentiality requirements;Person Specification:
Education and professional experience :
University Degree in a related field e.g. Social Work, Psychology or
equivalent.
‎2 years of relevant work experience (of which at least ‎1 year in a supervisory
role).
Competencies: (Knowledge, Skills & Abilities)
Computer literacy (Word, Excel)
Respect and a non-discriminatory attitude
Ability to manage people and build their knowledge and skills
Good interpersonal and communication skills
Good reporting skills
Ability to show empathy
Ability to work under pressure
Fluency in Arabic and Kurdish (written and spoken)
Working knowledge of English (written and spoken)INTERSOS is an equal opportunity employer and reserves the right for everyone
to apply to its vacancies without any discrimination.
For those interested and meet the required criteria, please click
HERE to apply.
Kindly note that:
* Only short-listed candidates will be contacted.
* Your resume must be uploaded in PDF format.
* INTERSOS is reviewing applications on a rolling basis, and we reserve the right to close the vacancy before the mentioned closing date.
* The preference will be given to qualified candidates from the recruitment area.
إنترسوس تتمتع بتكافؤ الفرص وتحتفظ بالحق للجميع في التقدم للوظائف الشاغرة دون
أي تمييز.
للمهتمين والذين يستوفون المعايير المطلوبة ، يرجى النقر
هنا للتقديم.
لطفا لاحظ ذلك:
* سيتم الاتصال فقط لمن يكون ضمن قائمة المرشحين المختصرة.
* يجب تحميل سيرتك الذاتية بصيغة
* تقوم انترسوس بمراجعة التقديمات بصورة دورية ، ونحتفظ بالحق في إغلاق الوظيفة الشاغرة قبل تاريخ الإغلاق المذكور في حال ايجاد الشخص المناسب.
* سيتم إعطاء الأفضلية للمرشحين المؤهلين من سكان المنطقة.