Case Management Officer - West Ninewa - (NWA/053)

Deadline Date ‎2022-‎06-30All INTERSOS employees are expected to perform their roles and
responsibilities according to the INTERSOS charter of values, code of ethics,
PSEA and Child Protection policies. The job description is mandatory for all
positions within INTERSOS and shall be signed by the employee within the first
week of employment.
Purpose/objective of the position:
The Case Management Officer is responsible for the technical supervision and
coordination of all case management related activities under the supervision
of the Protection Manager. S/he will ensure that training and capacity
building needs of field protection staff are timely addressed and that the
protection services and activities meet quality standards in the sector.

Generic Duties:
Provide technical guidance and support to protection staff, ensuring quality
in the implementation of activities and services as well as the adherence to
protection standards.
Support the field teams with the development of technically sound (monthly &
weekly) work plans, consistent with the goals and objectives of the project;
Maintain regular and positive collaboration with colleagues to enhance
synergies and ensure that intervention between the different project
components is harmonized and that protection is mainstreamed into the other
sectors of intervention;
Participate in the recruitment of project staff, provide objective feedback
with regards to staff performance (evaluate performance and deliverables
against job descriptions), expectations and areas for growth and professional
development;
Identify capacity building needs of protection staff assessing their knowledge
and skills and accordingly provide learning opportunities through training,
workshops and/or simulation exercises; ensure continuous on the job coaching
and mentoring;
Support the Protection Manager in developing and/or updating protection tools
and training material in order to meet the project’s requirements;
Contribute to the development of quality internal/external reports and project
proposals, providing relevant protection data, insight and analysis;
Ensure that INTERSOS data protection, PSEA and CP policies are shared,
understood and upheld by all staff in compliance with the highest standards of
privacy and confidentiality;
Establish and maintain collaborative relations with relevant partners and
other project stakeholders working in the project areas;
Contribute to the maintenance of an up-to-date service mapping of the service
providers operating in the area and take proactive steps to remain informed
about the available services;
Proactively participate in relevant coordination meetings, as requested by the
Protection Manager;
Other duties as assigned by the Protection Manager.
Specific Duties:
(Can be adapted to the particularities of the job location and the requirement
of the specific project, but should be approved by the Protection Coordinator
before advertising the vacancy).
Manage a pool of XX case managers and supervise all activities related to
individual case management (PSWN, CP, SGBV) in the area of intervention in
accordance with case management steps, related tools and procedures;
Ensure that all high-risk cases are promptly identified, directly assisted or
referred to the right service provider;
Regularly verify the status of the case management database, conduct case
reviews and provide feedback to Case Managers and Workers;
Organize regular and ad hoc case management meetings with Case Managers, to
discuss complex cases and general challenges in their tasks;
Participate in case conference meetings for high-risk cases and/or complex
cases when needed;
Conduct regular case audits, to ensure that cases meet and maintain compliance
with established SOPs and minimum standards in case management;
Ensure proper storage of sensitive data through a correct use of internal
databases and case monitoring tools;
Plan and facilitate the induction process for all newly recruited case
managers and workers on protection principles, the case management process,
the relevant SOPs and the data filing and storing procedures (and other
relevant topics);
Contribute to the drafting of yearly/monthly financial plan for the relevant
budget lines. Ensure monthly follow up on progress of budget expenditures
against financial plan and preparation of weekly liquidity plan;
In collaboration with the Protection Manager, work closely with other
organizations to ensure a smooth referral pathway;
Receive external and internal referrals in line with set criteria and allocate
them among case managers; ensure that referring agencies receive timely
feedback on actions taken, when necessary and appropriate in light of
confidentiality requirements;
Provide trainings on ‘Inter-Agency Referral Form SOPs’ to other agencies
working in the area depending on the need.Person S pecification:
Education and professional experience :
University Degree in Social Sciences or related field.
Minimum ‎3 years relevant professional experience in the protection sector (of
which at least ‎1 year in a supervisory role).
Competencies: (Knowledge, Skills & Abilities)
Computer literacy (Word, Excel, Power Point)
Good leadership skills
Strong technical knowledge in protection
High confidentiality, respect and a non-discriminatory attitude
Good interpersonal and communication skills
Strong analytical and report writing skills
Strong planning and organizational skills
Ability to work under pressure and as part of a team
Experience developing and conducting trainings is a plus
Fluency in Arabic and Kurdish (written and spoken)
Proficiency in English (written and spoken)INTERSOS is an equal opportunity employer and reserves the right for everyone
to apply to its vacancies without any discrimination.
For those interested and meet the required criteria, please click
HERE to apply.
Kindly note that:
* Only short-listed candidates will be contacted.
* Your resume must be uploaded in PDF format.
* INTERSOS is reviewing applications on a rolling basis, and we reserve the right to close the vacancy before the mentioned closing date.
* The preference will be given to qualified candidates from the recruitment area.
إنترسوس تتمتع بتكافؤ الفرص وتحتفظ بالحق للجميع في التقدم للوظائف الشاغرة دون
أي تمييز.
للمهتمين والذين يستوفون المعايير المطلوبة ، يرجى النقر
هنا للتقديم.
لطفا لاحظ ذلك:
* سيتم الاتصال فقط لمن يكون ضمن قائمة المرشحين المختصرة.
* يجب تحميل سيرتك الذاتية بصيغة
* تقوم انترسوس بمراجعة التقديمات بصورة دورية ، ونحتفظ بالحق في إغلاق الوظيفة الشاغرة قبل تاريخ الإغلاق المذكور في حال ايجاد الشخص المناسب.
* سيتم إعطاء الأفضلية للمرشحين المؤهلين من سكان المنطقة.