Female Accountability Assistant - Telafar - (NWA/043)

Deadline Date ‎2022-‎06-‎08MISSION
Under the responsibility of the MEAL Officer, the MEAL Assistant is
responsible for the implementation of activities related to the Accountability
to Affected Population (AAP). As such, he/she will ensure coherent and timely
response to feedbacks and complaints from project stakeholders.

GENERAL FUNCTIONS
Ethic and professional practice:
· Display high commitment to confidentiality and data protection
· Address beneficiaries’ feedbacks and complaints in a professional manner and
provide accurate information on INTERSOS programs and CRM
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List of tasks and responsibilities:
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Management of Complaint Response Mechanism (CRM)
· Respect and follow the CRM procedures as defined in INTERSOS SOP
· Responsible for handling the hotline and respect the procedures defined in
INTERSOS SOP
· Responsible for handing the help desk for each distribution when necessary
and ensure accountability visibility
· Ensure to put in place feedbacks boxes where needed and as per requested by
the MEAL Officer
· Collect the complaint from the complaints boxes on a monthly basis
· Responsible for recording all complaints and feedback received in the
dedicated database
· Forward the complaints to the concerned persons as per INTERSOS SOP
· Ensure the follow-up on the non-sensitive complaints received and in
coordination with the concerned persons ensure that they are closed on time as
per INTERSOS SOP
· Highlight any challenges/delay in closing cases to his/her manager
· Responsible for informing his/her manager immediately in case of sensitive
complaints received
· Report back any problems and constraints encountered during the course of
the activities to his/her manager

Accountability survey and field visit
· Ensure satisfaction survey on a regular basis as per the MEAL plan and
requests from his/her manager
· Support on any accountability survey as requested by his/her manager
· Ensure regular field visit to monitor accountability materials in the field
(complaints boxes, posters etc)

Training and awareness on CRM
· Participate to the training of program staff on CRM with the support of the
Accountability Officer
· Inform project stakeholders about the Complaints and Responses Mechanisms
through regular field visits and distribute hotline cards when needed
· Ensure regular awareness of CRM to INTERSOS program staff

Learning
· Participate in improving project implementation by sharing feedbacks
received to his/her manager
· Participate in improving accountability tools and mechanism by sharing
his/her recommendations to the MEAL Officer and Accountability Officer
· Participate into learning workshops

Reporting
* Provide written report to the MEAL Officer following field visit
* Participate to satisfaction survey report

Any other tasks as requested by the line manager

---Requirements:
* University Degree in a related field;
* Minimum ‎1 year of relevant work experience in MEAL and Accountability
* Previous working experience with NGOs;
* Knowledge of Accountability to Affected Population required
* Knowledge of monitoring and evaluation in the humanitarian context;
* Previous experience in the monitoring and evaluation of education, protection, and health projects (preferred).
* Knowledge in KOBO
Competencies: (Knowledge, Skills & Abilities)
* Excellent computer literacy (Word, Excel, Power Point) particularly in Excel
* Strong background in data collection, data analysis and presentation
* Knowledge of quantitative and qualitative research methods
* Strong motivation and adherence to the humanitarian principles and the mission of INTERSOS
* Availability to travel on national territory
* Flexibility in working hours, week end / holidays when required by the situation/ context
* Strong attitude for teamwork and collaboration within a complex organization
* Good leadership skills
* Confidentiality, respect and non-discriminatory attitude
* Ability to work well under pressure
Languages:
* Fluent in Arabic and Kurdish (written and spoken)
* Good in English (written and spoken)INTERSOS is an equal opportunity employer and reserves the right for everyone
to apply to its vacancies without any discrimination.
For those interested and meet the required criteria, please click
HERE to apply.
Kindly note that:
* Only short-listed candidates will be contacted.
* Your resume must be uploaded in PDF format.
* INTERSOS is reviewing applications on a rolling basis, and we reserve the right to close the vacancy before the mentioned closing date.
* The preference will be given to qualified candidates from the recruitment area.
إنترسوس تتمتع بتكافؤ الفرص وتحتفظ بالحق للجميع في التقدم للوظائف الشاغرة دون
أي تمييز.
للمهتمين والذين يستوفون المعايير المطلوبة ، يرجى النقر
هنا للتقديم.
لطفا لاحظ ذلك:
* سيتم الاتصال فقط لمن يكون ضمن قائمة المرشحين المختصرة.
* يجب تحميل سيرتك الذاتية بصيغة
* تقوم انترسوس بمراجعة التقديمات بصورة دورية ، ونحتفظ بالحق في إغلاق الوظيفة الشاغرة قبل تاريخ الإغلاق المذكور في حال ايجاد الشخص المناسب.
سيتم إعطاء الأفضلية للمرشحين المؤهلين من سكان المنطقة.