Technical Support Engineer 2 - Archer

Technical Support Engineer ‎2 - Archer
The RSA ® Archer® GRC Platform supports business-level management of
enterprise governance, risk and compliance (GRC). The platform allows you to
adapt a broad range of solutions to your requirements, build new business
processes, and integrate with external systems without touching a single line
of code. Archer's flexible strategy has won over some of the most demanding
Fortune ‎500 companies. These businesses have seized the power of the Platform
to make RSA Archer solutions their own, modeling additional business processes
in a fraction of the time it would take to develop traditional custom
applications.
The Sales Environments Operations Team is responsible for ensuring that the
Archer demonstration environments and tools used by the global PreSales team
are maintained and available, enabling the Sales Engineers to competitively
position Archer to prospective buyers. This involves keeping systems updated,
installing new integrations, provisioning/de-provisioning access to
environments, creating/maintaining tools and working cross-functionally with
teams such as Engineering, Cloud Operations and Product Management to
troubleshoot issues and anticipate the technical needs of the Sales team.
Responsibilities
* Provide basic system administration support of key demonstration environments
* Participating in resolution of technical issues with Dev and Ops teams
* Supporting applications that run primarily on Windows with a SQL Server database
* Participate in team on-call rotation supporting global organization
* Troubleshooting Archer product usage, installation and environments
* Documentation - for sales materials and creating said aid materials in various forms - such as videos and recordings
Required Experience
* ‎2-‎4 years' of relevant experience
Skills
* Desire to learn programming/scripting
* Working knowledge of Windows Server
* Microsoft SQL skills, installation, backups, restores and migrations
* Working knowledge of Virtual Machines
* Familiarity with scripting, IDEs, and version control systems
* Strong written and verbal communication skills
* An eye for detail
* Creative problem solving
* Comfort working across functional boundaries in a matrix organizational structure
* An individual driven to thrive in a creative and innovative environment where you will be empowered to bring ideas to the group and make a difference driving our business
RSA is committed to the principle of equal employment opportunity for all
employees and applicants for employment and to providing employees with a work
environment free of discrimination and harassment. All qualified applicants
will receive consideration for employment without regard to race, color, and
any other category protected by applicable country law.
If you need a reasonable accommodation during the application process,
please contact the RSA Talent Acquisition Team at
[email protected] . RSA and its
approved consultants will never ask you for a fee to process or consider your
application for a career with RSA. RSA reserves the right to amend or withdraw
any job posting at any time, including prior to the advertised closing date.