Technical Support Engineer 2 (I6)

Technical Support Engineer ‎2 (Avamar Team)
At Dell Technologies, world-class service doesn't end when a customer
purchases our innovative products. Our Technical Support team is there for
them whenever they need help - by phone or email, online and on social media.
No matter how complex the challenge, we rise to it. We answer questions about
the installation, operation, configuration, customization and use of Dell
Technologies products. For critical matters, we use our systems to provide
remote diagnostic technical support. If there's an issue with a customer's
product, we'll analyze it, identify the cause, recommend a solution and
document the problem.
Join us as a Technical Support Engineer on our Product Services team in Cairo,
Egypt to do the best work of your career and make a profound social impact.

What you'll achieve
As a Technical Support Engineer, you will resolve complex technical issues in
a fast-paced, customer critical environment, working on improving processes,
standards and strategies to perfect our Support Services.
You will:
* Resolve issues while working closely with multi-functional teams
* Provide feedback to Engineering for improving product quality and reliability
* Determine priority levels while negotiating and setting expectations with customers
* Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect
* Drive excellence through quality closures and proper escalation of issues

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table.
Here's what we are looking for with this role:

Essential Requirements
* ‎2 to ‎5 years of experience in a technical support role
* First-rate interpersonal skills, phone etiquette and work ethic
* Ability to work under pressure with calmness and composure
* Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

Preferred Technical Skills
* Virtualization (VMware vSphere)
* Linux/Unix
* Microsoft administration (Hyper-V, SQL, Microsoft Exchange)
* Database administration (Oracle, DB2, SAP)
* Storage
* RAID knowledge
* Cloud Infrastructure
* Networks
Desirable Requirements
* Bachelor's degree in related field
* French, German, or any 2nd European language is highly preferable
* Hands on experience in a backup and recovery environment, storage, and data center
* Good to have certifications in the following

Here's our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital
tomorrow. Our company is made up of more than ‎150,000 people, located in over
‎180 locations around the world. We're proud to be a diverse and inclusive team
and have an endless passion for our mission to drive human progress.

What's most important to us is that you are respected, feel like you can be
yourself and have the opportunity to do the best work of your life - while
still having a life. We offer excellent benefits, bonus programs, flexible
work arrangements, a variety of career development opportunities, employee
resource groups, and much more.

We started with computers, but we didn't stop there. We are helping customers
move into the future with multi-cloud, AI and machine learning through the
most innovative technology and services portfolio for the data era. Join us
and become a part of what's next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion
Report and our plan to make the world a better place by ‎2030 here.

Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs, job requirements and individual qualifications, without regard
to race, color, religion or belief, national, social or ethnic origin, sex
(including pregnancy), age, physical, mental or sensory disability, HIV
Status, sexual orientation, gender identity and/or expression, marital, civil
union or domestic partnership status, past or present military service, family
medical history or genetic information, family or parental status, or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Dell encourages applicants of all ages. Read the full
Equal Employment Opportunity Policy here.