Service Engineer

General information:

You as a Service Engineer will be part of Hitachi Energy business based in
10th of Ramadan City, Egypt. You will be collaborating with the service sales
manager and service manager implements Service sales strategy. Penetrates IB,
promotes various upgrade, retrofit and value add solutions to the benefit of
the customer and Hitachi Energy. Understanding the channel strategy and the
establishment of related prices and prepares sales plans, reviews them and
proposes recovery plan(s) when needed.

Responsibilities:

Generating service sales leads and develops new market opportunities by
utilizing market trend information, identifying and exploring potential new
service portfolios. Taking a One Hitachi Energy approach to leverage other
colleagues' portfolios. Establishing long term customer relationships by
understanding customer requirements and applicable regulations and
demonstrating in-depth technical service product or solutions knowledge to
promote Life Cycle Management (LCM). Registering customer feedback and ensures
customer satisfaction throughout the sales process. Executing service work
with low to medium complexity according to work instructions and in accordance
with Hitachi Energy standard processes, quality standards and safety
guidelines. Delivering quality customer service to satisfy customers. In close
co-operation with customer and other Hitachi Energy teams, take actions to
identify new service business opportunities for Hitachi Energy. Performing
service tasks like installation and commissioning of equipment and routine
maintenance independently, identifies technical problems and makes analysis
through remote or on-site activity in different service categories.
Contributing to customer satisfaction by executing service work according to
customer order and expectation. Maintaining a good relationship with
customers. Identifying new sales opportunities and communicates them
internally. Coordinating, preparing, and ensuring that all materials, parts
and equipment are available and at the appropriate quality for service
activities. Preparing all documents and reports to be signed by the customer
representative. Reporting work done in a timely manner and follows up when
needed. Troubleshooting simple equipment failure and makes recommendations to
avoid repeating the problem in the future. Providing recommendations to
management to improve operations and customer service. Living Hitachi Energy's
core values of safety and integrity, which means taking responsibility for
your own actions while caring for your colleagues and the business.

Your background:

A bachelor's degree in electrical or mechanical engineering. ‎2+ years of
experience and knowledge in services of High voltage products. Ability to
operate reliably under difficult circumstances. Willing to work on missions
around Egypt and other African countries. Proficiency in Microsoft word,
PowerPoint, excel and outlook. Strong analytical, problem-solving and
negotiation skills. Ability to Self-motivated and have strong sense of
responsibility. Ability to safely work in regions of high voltage. Proven
leadership skills to lead group of work. Ability to travel. Proficiency in
both spoken & written English language is required.
Basic Info

Location
Sharkia, Sharkia, Egypt

Job type
Full time

Experience
Experienced

Job function
Engineering & Science

Contract
Regular

Publication date
‎2023-‎03-‎29

Reference number
JOB_POSTING-‎3-‎23503