Field Service Engineer

Job Title

Field Service Engineer

Job Description

In this role, you have the opportunity to
Be the ambassador of Philips HealthTech ensuring that all customers are
satisfied while meeting or exceeding our business targets.
Your responsibilities
* Provides first-line technical support, maintenance, & installation support to customers, communicates solutions or actions, taking ownership, and acting in accordance with our regulatory guidelines.
* Accurately documents service records inclusive of diagnostics, resolution & test procedures, and case status using the service management system.
* Capturing solutions to allow for knowledge share.
* Accurately records Customer Interaction time, non-customer interaction time, parts consumed / returned / failures, real-time via the mobile device.
* Accurately records Bench Repair time, non-customer interaction time, Parts consumed/ returned/ Failures, real-time via SMax.
* Focuses on First Time Right ensuring there is a clear action plan & preparation, with parts (if required), and diagnosis before the onsite visit.
* Acts on customer escalations, complaints (safety / non-safety related) or feedback, following agreed processes to ensure that information is captured accurately as possible, to allow for timely follow up.
You are a part of
An organization with an incredible diversity of nationalities, skills,
backgrounds, functions and challenges. At Philips we have opportunities for
graduates as well as experienced professionals in everything from applied
research to marketing and sales in over ‎100 countries. We 're a fascinating
company to be part of, with a strong emphasis on cultural awareness, mutual
understanding and out-of-the-box thinking..
To succeed in this role, you should have the following skills and
experience
* University degree in Electrical and Electronics Engineering, Biomedical Engineering or relevant disciplines
* ‎5 years of field service experience
* Strong knowledge in diagnosing and repairing electronic equipment, troubleshooting and responding to customers ' concerns
* Experience in IGT and/or x-ray is preferred
* Strong customer service and communication skills
* Must be able to work both individually and in an established team setting
* Advanced level of English&Arabic is a must
* Excellent command of Microsoft Office applications
Why should you join Philips?
Working at Philips is more than a job. It 's a calling to create a healthier
society through meaningful work, focused on improving ‎2.5 billion lives a year
by delivering innovative solutions across the health continuum. Our people
experience a variety of unexpected moments when their lives and careers come
together in meaningful ways. Learn more by watching this video.
To find out more about what it's like working for Philips at a personal level,
visit the Working at Philips page on our career website, where you can read
stories from our employee blog. Once there,you can also learn about our
recruitment process, or find answers to some of the frequently asked
questions.