Executive Housekeeper

Company Description

"A passion for perfection"
Swissotel Hotels & Resorts is a distinctive group of deluxe hotels where we
put the emphasis on our people. We strive to provide a motivating and
rewarding environment that attracts inspired and talented people who are
willing to bring news ideas, use & develop their knowledge to reinvent their
career path.
Swissotel Makkah description:
Swissotel Makkah is Swissotel's first hotel to open in Saudi Arabia. The hotel
offers ‎1487 elegant rooms and suites with modern design, complementing the
values of today's Arab culture.
As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah
is a contemporary five-star hotel located in close proximity to the holy
Masjid Al Haraam, overlooking the Ka'aba and the Grand Mosque.
Swissotel Makkah is part of a new urban development, including two
restaurants, one executive lounge, two meeting rooms and a business centre. It
has private entrances that make it easier for pilgrims to reach Al Masjid Al
Haram.

Job Description

• Directs and controls all subordinate Room Attendants to ensure that all day to day operational matters are handled on time and guest expectations are met


• Assigns Room for cleaning as per schedules and monitors the cleaning process


• Ensures that vacant rooms are cleaned on time, checks them on completion of cleaning and reports back to housekeeping once complete


• Reports engineering failures and breakdowns and follows up on repair schedules


• Oversees the cleanliness and maintenance of housekeeping pantries ensuring par stocks are properly in order


• Oversees the condition of plants both within and outside the Room and reports any problems to immediate supervisor


• Oversees the mini bar operation ensuring bars are restocked in a timely and efficient manner


• Oversees the issuing, controlling and application of housekeeping cleaning chemicals


• To attend to any ad hoc guests requests ensuring that they are is properly attended to


• To oversee the turndown process ensuring specially requested times are adhered to


• Executes departmental administration filling in forms and checklists as required on time


• Maintains and adheres to the policy regarding lost and found and reports any security concerns to supervisors


• Handles customer complaints if possible, or reports them to supervisors


• Coaches, counsels, disciplines and develops subordinate employees


• Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues


• Performs additional duties as directed by supervisors


• Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel


• Is fully conversant with all health and safety, fire and emergency procedures


• Maintains a high standard of personal hygiene, dress, uniform, and body language


• Is polite and professional in any situation where the image or regulation of the hotel is represented


• Attends meetings and training as required by supervisors

Qualifications

• Proficient in the English language (verbal & written), second language is an asset.


• Minimum of ‎3 years of progressive Housekeeping experience in a luxury hotel or a related field.


• Must have held same position in a luxury hotel Housekeeping or a related field.


• High School diploma and/ or experience in a hotel or a related field


• Must be flexible in terms of working hours.


• Must be physically fit in order to lift items up to ‎25 Kilograms.


• Must have leadership and communication skills.


• Must effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.


• Must maintain composure and objectivity under pressure.


• Must be able to handle a multitude of tasks in an intense, ever-changing environment.


• Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.


• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills