Company Description
"A passion for perfection"
Swissotel Hotels & Resorts is a distinctive group of deluxe hotels where we
put the emphasis on our people. We strive to provide a motivating and
rewarding environment that attracts inspired and talented people who are
willing to bring news ideas, use & develop their knowledge to reinvent their
career path.
Swissotel Makkah description :
Swissotel Makkah is Swissotel's first hotel to open in Saudi Arabia. The hotel
offers 1487 elegant rooms and suites with modern design, complementing the
values of today's Arab culture.
As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah
is a contemporary five-star hotel located in close proximity to the holy
Masjid Al Haraam, overlooking the Ka'aba and the Grand Mosque.
Swissotel Makkah is part of a new urban development, including two
restaurants, one executive lounge, two meeting rooms and a business centre. It
has private entrances that make it easier for pilgrims to reach Al Masjid Al
Haram.
Job Description
Summary of Responsibilities:
Reporting to Front Office Manager, responsibilities and essential job
functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Greet, check in and settle guest accounts while ensuring all service standards are followed
* Assist guests regarding hotel facilities in an informative and helpful way
* Respond to each guest who approaches the Reception Desk
* Drive rate through up-selling room brands
* Follow department policies, procedures and service standards
* Follow all safety policies
* Other duties as assigned
Physical aspects of the position include but are not limited to the
following:
* Frequent standing and walking throughout shift
* Occasional kneeling, pushing, pulling, lifting
* Occasional ascending or descending ladders, stairs and ramps
Qualifications
* Proficiency in English (verbal and written), second language an asset
* Previous customer related experience preferred
* Previous PMS experience an asset
* Computer literate in Microsoft Window applications an asset
* Must be able to type 25 words per minute
* Must possess a professional presentation
* Strong interpersonal and problem solving abilities
* Highly responsible & reliable
* Ability to work well under pressure in a fast paced environment
* Ability to work cohesively as part of a team
* Ability to focus attention on guest needs, remaining calm and courteous at all times
A Front Office Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** …
**Company Description** ** "A passion for perfection"** Swissotel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news…
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