Front Office Agent

؜ - ؜Mecca ؜ -

Job details

Company Description

"A passion for perfection"

Swissotel Hotels & Resorts is a distinctive group of deluxe hotels where we
put the emphasis on our people. We strive to provide a motivating and
rewarding environment that attracts inspired and talented people who are
willing to bring news ideas, use & develop their knowledge to reinvent their
career path.
Swissotel Makkah description :
Swissotel Makkah is Swissotel's first hotel to open in Saudi Arabia. The hotel
offers ‎1487 elegant rooms and suites with modern design, complementing the
values of today's Arab culture.
As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah
is a contemporary five-star hotel located in close proximity to the holy
Masjid Al Haraam, overlooking the Ka'aba and the Grand Mosque.
Swissotel Makkah is part of a new urban development, including two
restaurants, one executive lounge, two meeting rooms and a business centre. It
has private entrances that make it easier for pilgrims to reach Al Masjid Al
Haram.


Job Description

Summary of Responsibilities:

Reporting to Front Office Manager, responsibilities and essential job
functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Greet, check in and settle guest accounts while ensuring all service standards are followed
* Assist guests regarding hotel facilities in an informative and helpful way
* Respond to each guest who approaches the Reception Desk
* Drive rate through up-selling room brands
* Follow department policies, procedures and service standards
* Follow all safety policies
* Other duties as assigned
Physical aspects of the position include but are not limited to the
following:

* Frequent standing and walking throughout shift
* Occasional kneeling, pushing, pulling, lifting
* Occasional ascending or descending ladders, stairs and ramps


Qualifications
* Proficiency in English (verbal and written), second language an asset
* Previous customer related experience preferred
* Previous PMS experience an asset
* Computer literate in Microsoft Window applications an asset
* Must be able to type ‎25 words per minute
* Must possess a professional presentation
* Strong interpersonal and problem solving abilities
* Highly responsible & reliable
* Ability to work well under pressure in a fast paced environment
* Ability to work cohesively as part of a team
* Ability to focus attention on guest needs, remaining calm and courteous at all times

Job Summary

  • Advertiser: Swissotel
  • Announcement date: 05/06/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Mecca
  • Salary: -
  • Phone number: -

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اللغة: العربيّة