Front Office Agent

؜ - ؜Riyadh ؜ -

Job details

Position: Front Office Agent (Full time #‎528423)
Property / Office: Al Faisaliah Hotel, Riyadh
Location: Riyadh, Saudi Arabia
OBJECTIVES, RESPONSIBILITIES AND COMPETENCES


‎3.1. OBJECTIVES



  • Ensures the highest possible guest satisfaction.

  • Acts promptly on issues and concerns in his field of jurisdiction.

  • Maintains the communication with Butler during check-in and check-out of guests.

  • Maintains the Minimum Operating standards.


JOB PARTICULARS:



  • Presents himself well dressed, well groomed with perfect personal hygiene with a smile.

  • Attends the daily briefing

  • Is responsible for a proper take over.

  • Checks the logbook at the beginning of his duty and uses the book for information and initial it.

  • Reviews the arrival list as well as the guest's profile for any special requests.

  • Assigns all the arrival rooms before guest's check-in and prepare the key booklet.

  • Prepares the room key, key booklet with guest information, for VIP and Suites before arrival.

  • Takes reservations whenever the Reservations department is busy or in their absence according to the set procedure.

  • Checks the method of payment (cash deposit, credit card, charge letter) before the guests check-out considering the departure date.

  • Handles the cash as per set guidelines by the Accounting Department.

  • Coordinates with Butler and Reservations the blocking of rooms according to the guest profiles.

  • Attends to telephone calls in a professional manner, as per set standard and procedure.

  • Attends to check-in of guests in a professional manner.

  • Applies the hotel policy regarding the walk-in guests deposits and late charges.

  • Addresses the guests by name.

  • Presents the registration form in the proper folder.

  • Any discount request from guests should be referred to the Assistant Front Office Manager.

  • Is responsible for the enforcement of formalities and establishes the proper identity of each guest.

  • Ensures availability of sponor's letter for single ladies, follow the regulations regarding couples and visitors to hotel rooms.

  • Calls the butler before check-in the guest to the room, to arrange the welcome drink.

  • Ascertains reconfirmation of the departure dates.

  • Is responsible for re-confirming with the guests on the method of payment and expected number of nights stay upon their check-in.

  • Is responsible for posting all non-interfaced revenues to the appropriate account.

  • Applies the corporate rate to guests who are entitled to such facility.

  • Escorts all guests to their allocated rooms (Arabic speaking guest to be escorted by Arabic speaking receptionist).

  • Upsells the facilities, aware the day to day activities.

  • Explains the hotel facilities and any special on-going events while moving with the guest to his room.

  • Applies Room Orientation, explaining all the equipment and lighting features functions.

  • Passes the guest feedback to the Asst. Front Office Manager or the Asst. Rooms Division Manager.

  • Listens to the guests' wishes and acts promptly.

  • Follows the night shift check list

  • Follow the LQA standard in all aspects, i.e upon check in and checkout procedures.

  • Updates the guest profile and any special remarks.

  • Is responsible for keeping the supporting documents on all guest charges in the right slots and attend them with the invoice.

  • Is aware of the credit limit for the in-house guests and follows up accordingly.

  • Prepares the void, adjustments and corrections report for his shift and obtains the approval of the Assistant Front Office Manager.

  • Keeps his work area clean and tidy.

  • Hands-over his shift properly.

  • Ensures the approved cash float in small notes at the beginning and end of the shift.

  • Is accountable for any cash shortages from his drawer during his shift.

  • Deposits any substantial extra cash in cash deposit box.

  • Carries out duties that may from time to time be assigned to him by the Asst. Front Office Manager or the Front Office Manager.

  • Follow accordingly the MO Standard Operating Procedure
    Advertised: ‎10 Apr ‎2022 Arab Standard Time
    Applications close:

Job Summary

  • Advertiser: Mandarin Oriental Hotel Group
  • Announcement date: 29/04/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Riyadh
  • Salary: -
  • Phone number: -

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