Overview:
Joining a dynamic, vibrant and customer focused team, Front Office Agent will
display a positive 'can do' attitude and will be responsible for delivering an
exceptional customer service experience to all our guests.
Job Description:
Joining a dynamic, vibrant and customer focused team, Front Office Agent will
display a positive 'can do' attitude and will be responsible for delivering an
exceptional customer service experience to all our guests.
*
Greet and welcome all guests approaching the Front Desk in accordance with
TRYP by Wyndham standards.
* Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to the hotel etiquette, assisting guests with their inquiries, taking reservations and performing administrational tasks.
* Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
* Review Front Office logs, Trace File and Credit Limit daily.
* Handle cashiering duties.
* Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
* Coordinate with Front Office Supervisor in performing daily task or during the shift.
* Have knowledge of emergency procedures and assist as needed.
* Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
* Maintain and market promotions and guest programs.
Desired Skill & Expertise:
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