Technical Service Manager

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foundation for tomorrow and creating a workplace that embraces differences,
values flexibility, and is aligned to our purpose-driven and future-focused
work. We offer a highly collaborative, caring team environment with a strong
focus on learning and development, recognition for your individual
contributions, and a variety of benefit options for you to choose from.Apply
now!

Summary:
SAP Enterprise Cloud Services (ECS) is part of the Product Engineering board
area in SAP. ECS is responsible for providing cloud hosted infrastructure,
technical & application managed services to our SAP private cloud customers.
The Technical Service Manager (TSM) is the single point of contact for all
technical topics in context of the customer's S/‎4 HANA Private cloud
engagement.

What you will do
As a Technical Service Manager you will contribute to SAP's global strategy by
supporting our customers with their SAP S/‎4 HANA adoption on their path to the
Intelligent Enterprise as part of the SAP Enterprise Cloud Services team. TSMs
play a critical part in helping our customers accelerate their cloud
transformation journey and enable them to achieve the business values and
outcomes they want from their SAP landscape. Your will act as a trusted
technical advisor to our customers and partners. This includes analysing
customer 's business requirements and problems and working across the SAP
Enterprise Cloud Services and other SAP departments to provide quality
services to our customers, resolve technical complexities and accompany them
throughout their entire cloud transformation journey.
As Technical Service Manager you will be responsible for the following tasks:
* Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
* Understand the customer business, goals, and challenges to suggest technical solutions & services
* Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
* Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
* Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes
* Design optimal SAP configuration to maximize system performance and availability.
* Identify and position offerings by SAP that deliver value to the customer

What you need to bring
* Minimum ‎7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
* Minimum ‎3 years of experience in customer facing role
* Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases.
* Experience in de-escalating critical situations.
* Fluency in English and Arabic is mandatory. Fluency in Portuguese and French are highly appreciated.
* Solid know-how on SAP Technologies and Products (SAP certification highly beneficial),
* Hyperscalers certification (AWS, Azure, GCP) is a plus

Meet your team
ECS organization is a global organization and the regional TSM team is located
in Spain, Italy and India. We are highly diverse and positive spirited bunch
of colleagues. Next to our obsession for customer satisfaction we value
internal knowledge sharing & collaboration as well as make ECS organization a
little better every day.

We ask for your application to be submitted in English language only.

We build breakthroughs together
SAP innovations help more than ‎400,000 customers worldwide work together more
efficiently and use business insight more effectively. Originally known for
leadership in enterprise resource planning (ERP) software, SAP has evolved to
become a market leader in end-to-end business application software and related
services for database, analytics, intelligent technologies, and experience
management. As a cloud company with ‎200 million users and more than ‎100,000
employees worldwide, we are purpose-driven and future-focused, with a highly
collaborative team ethic and commitment to personal development. Whether
connecting global industries, people, or platforms, we help ensure every
challenge gets the solution it deserves. At SAP, we build breakthroughs,
together.

We win with inclusion
SAP 's culture of inclusion, focus on health and well-being, and flexible
working models help ensure that everyone - regardless of background - feels
included and can run at their best. At SAP, we believe we are made stronger by
the unique capabilities and qualities that each person brings to our company,
and we invest in our employees to inspire confidence and help everyone realize
their full potential. We ultimately believe in unleashing all talent and
creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action
employer. We are committed to the values of Equal Employment Opportunity and
provide accessibility accommodations to applicants with physical and/or mental
disabilities. If you are interested in applying for employment with SAP and
are in need of accommodation or special assistance to navigate our website or
to complete your application, please send an e-mail with your request to
Recruiting Operations Team: [email protected]
For SAP employees: Only permanent roles are eligible for the SAP Employee
Referral Program, according to the eligibility rules set in the SAP Referral
Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard
to their age, race, religion, national origin, ethnicity, age, gender
(including pregnancy, childbirth, et al), sexual orientation, gender identity
or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification
with an external vendor.
Requisition ID: ‎363964 | Work Area: Information Technology | Expected Travel:
‎0 - ‎20% | Career Status: Professional | Employment Type: Regular Full Time |
Additional Locations: #LI-Hybrid.