Technical Manager

Job Purpose: To manage the technical lifecycle of infrastructure within the
relevant technologies of the responsible Technical Manager: to define, design,
plan, implement and support each technology, ensuring they meet business
requirements and comply with corporate policy and standards. To provide
documented operational processes and procedures for 1st and 2nd level
operational support groups, as well as act as a centre of excellence and 3rd
level support for the respective technologies. To ensure the respective
technologies have optimum capacity and availability to meet the existing and
future needs of the business. To positively manage and minimize risks within
the respective technologies. Job Outline: - Responsible for setting clear and
consistent performance objectives, implementing performance management and
development plans to ensure standards of performance and productivity are
achieved and maintained enabling a high performance culture. Manage the
technical expertise within the team so that resources are appropriately and
effectively allocated. Assign suitably qualified resources to projects to
support the ongoing IT work programme. - To manage the total cost of ownership
of products and services within the respective technologies ensuring costs are
identified, defined and unitized, to enable businesses to make informed
finance decisions, positively contribute to the process of cost control and
provide financial transparency. - Work closely with teams responsible for
vendor management and vendor contract negotiations, to ensure SLAS are
monitored and managed and contracts are seen to be value for money. - Provide
technical consultancy and guidance to the team members and technical manager
of other technologies, enterprise architects, and project teams. Providing
technical expertise to the enterprise architecture team for defining
architecture strategy and standards and design the relevant technologies
accordingly. - Identify areas of improvement in existing infrastructure
including end of life technology replacement and evaluation of new relevant
technologies within the relevant environment in accordance with industry
trends. Justifying investment through business cases and drive projects
through assigned project managers. - To consistently meet or exceed agreed
KPIS for the respective technologies. - Ensuring technologies comply with
corporate security policies and procedures and all risks and/or exceptions are
indentified and positively managed. Ensuring all security and other operating
system patches are promptly identified, reviewed and assessed for their impact
on the relevant environment and accordingly implemented on the relevant
technologies. - Responsible for providing 3rd level support for the relevant
technology environment to the Incident Management and to the Problem
Management team ensuring efficient root cause analysis is provided and
avoiding reoccurrence of incidents. - Collaborate closely with all IT teams to
deliver products and services that contribute to the growth and longevity of
the Emirates organization. - Ensure all communications, reports and updates
are accurate and consistently delivered in a timely manner.
Qualifications & Experience: Qualifications Degree or Honours (‎12+‎3 or
equivalent) in IT related field Experience ‎8+ years of working in specialist
technical experience, within a business IT environment. Knowledge/skills Show
a level of proficiency in at least ‎3 of the technologies and architecture
disciplines - Telephony technologies - Architecture Networking technologies -
Architecture Messaging technologies - Architecture Client-server technologies
- Architecture IT security and protection technologies - Architecture Database
technologies - Architecture Web technologies - Architecture Middleware
technologies - Architecture Mainframe technologies - Architecture Financial
management for IT People Management ITIL Processes Framework
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.