Call Center Manager

؜ - ؜مصر ؜ -

Job details

Job Description:
* Supervising the telemarketing team and following up on the work entrusted to him
* Follow-up the daily report of telemarketing officials on calls, follow-ups, and visits.
* Monitoring and following up the plans and policies established by the company for dealing with customer data
* Follow up on the report of phone calls to the telemarketing team on the CRM program
* Follow-up and analysis of the level of calls to ensure that the highest quality standards are achieved.
* Write a daily report on the number of clients referred to visit the branches.
* Follow the strategic plan set for the Telemarketing Department to ensure the best marketing performance.
* Contribute to the implementation of telemarketing strategies.
* Cooperating with the marketing department in preparing market studies and measuring customer satisfaction.
* Training the work team and providing suggestions to improve sales performance
* Develop an annual marketing plan to develop the level of telemarketing and increase sales to deliver the project on time
* Constant communication with shareholders and sellers to enhance the success of activities and enhance company's presence in the real estate market.


Qualifications:
* Bachelor's degree is a Must
* ‎10 - ‎15 years of experience in the same position
* Excellent command of English language

Job Summary

  • Advertiser: Top Business Human Resources
  • Announcement date: 03/01/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Salary: -
  • Phone number: -
  • Email:

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