Job Description:
* Manages the call center team's; real-time view system (Cisco).
* Exports historical data and sales reports from Customer Relationship Management for use on the dashboard and performance analysis.
* Monitors the call center process, investigates system faults in real-time orthe pastand escalates as appropriate.
* Monitors the customer's dashboard voice to evaluate client questions and complaints in order to enhance customer satisfaction.
* Monitors daily team leader actions and ensures that they listen to recorded calls in order todiscover and manage non-standardized calls.
* Creates a qualitative scorecard, exports calls, listens to, and assesses them.
* Conducts spot checks on received calls to verify evaluation compliance.
* Establishes quantitative key performance indicators (KPIs) for all employees of the customer service team.
* Examines phone answer rates, abandoned calls, service levels, sales per agent, and conversation rates.
* Creates call center procedures and dashboards for each transaction; evaluates performance and data.
* Aligns with IT on insights for enhancing the website, technology, and apps.
* Collaborates with E-commerce to build demand and uses Trade Marketing to assess promotions.
* Conducts capacity planning by anticipating incoming business load to determine the number of full-time personnel required.
* Closes all financial and sales reports and keeps an eye on costs.
* Evaluates weekly KPIs and performance; implementappropriate corrective action measures.
* Updates dynamic channel charts.
* Creates interactive voice recordings and seasonal message updates.
* Leads the call center team efficiently and effectively through on-the-job training, motivating, coaching, and staff development.
Qualifications:
* Bachelor's Degree in any respective field.
* + 7 experiences in Call center Management and E-commerce background
* Fluent in English is a must
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شركة كبرى متخصصة في انتاج وتسويق منتجات تجميل طبية تطلب مدير لمركز خدمة العملاء خبرة في نفس المجال لا تقل عن سنتين ( ذكور فقط ) الراتب الأساسي 4000 جنيه وعمولة شهرية من 4 الى 6 الاف جنيه من سكان أكتوبر او زايد ، للتواصل يرحى ترك رسالة وسنقوم بالتواصل معكم
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مطلوب شباب و بنات كول سنتر او سوشيال ميديا وله يشترط خبره او مؤهل عنوان التقديم واتس او فون مقر الشركه بالهرم
طلوب موظفين كول سنتر للعمل بمجموعة التويجري للمحاماه والاستشارات القانونيه بفرعها الجديد بالقاهره ان يكون المتقدم حاصل علي مؤهل جامعي ان يكون ادي الخدمة العسكريه التواصل واتساب علي رقم 01147043802 الاتصال علي رقم 01556109433
مطلوب موظف call center لشركة توصيل طلبات • ( كول سنتر ) • العمل بمقر الشركة منطقة شرق •العمل من الساعه 4:30 عصرا الى 12:30 ليلا • لبق في التحدث والتعامل .. •يجيد اللغة العربية الانجليزية تحدث وكتابة •اقامة قابلة للتحويل بعد التجربة •الوظيفة متاحة لمن لديه الخبره في التعامل مع العملاء وخبرة توزيع ال…