Executive Retail Store/ Phono Subsidiary of Ooredoo Kuwait

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we
continue to move closer towards our vision to be among the top ‎20
telecommunications companies in the world by ‎2020.
We are a dynamic global telecommunications player operating in ‎17 countries
across the Middle East, North Africa (MENA) and Asia. We cover a population of
more than half a billion people and serve more than ‎68 million customers.
In Kuwait, we employ approximately ‎1,000 talented people, all of whom are
driving Ooredoo to be the number one choice for world-class communications
services in Kuwait. In the face of intensifying competition, increasingly
sophisticated technology and rising customer expectations, nothing is more
important to our success than our team - and it's a team that you can be part
of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role:

Attend to customers at the Retail Store by handling enquiries, providing
information on, and selling Ooredoo Telecom products and services.
Key Accountabilities and Activities:

• Answer customer queries and resolve problems in a professional, courteous manner.


• Provides information on Ooredoo Kuwait products and services and refers queries which are beyond knowledge or technical expertise to Help Desk.


• Sell Ooredoo Kuwait products and services as per Ooredoo Policies and take the opportunity to up-sell, where possible to meet sales targets and objectives.


• Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.


• Follows procedure to activate lines, services and Ported In customer in which ensures minimal delays in order to meet subscriber expectations.


• Provide subscriber feedback information on issues and concerns about procedures and products to improve customer service.


• Attend all required training courses and maintains up to date knowledge of products , services, systems and work processes necessary to do the job.


• Ensure that all associated paperwork such as contracts, transactions, and correspondence is accurate when servicing customers and scan documents as per the process.


• Participate in regular team meetings and Daily Briefings to gain a broader awareness of Retail Store activities and to contribute to group discussions, offering a fresh look to identify opportunities for improvement.


• Make sure to retain Customers through the Saver Program as per Retention process


• Assist customers in Redeeming Ooredoo Rewards Programs as per the process.


• Handling High Value customers. (need more details)


• Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.


• Other duties as directed by supervisor or other superiors in which ease the branch operations and assist in the absence of Branch manager or the Team leader.

Qualifications:

• Strong customer service orientation.


• Good communication, planning and organisational skills.


• Strong interpersonal skills.


• Fluency in written and verbal English and Arabic.


• Good inter-personal and communication skills.


• High School or ‎2 year diploma in business or a related discipline.


• Computer literate


• MS Office
  Note: you will be required to attach the following:

‎1. Resume / cv