Commercial Director

The Commercial Director, EMEA is responsible for developing a commercial
strategy covering all segments and channels to maximize total revenue and
profit performance as well as market share penetration of the hotel.

What will I be doing?

The Commercial Director, EMEA is responsible for developing a commercial
strategy covering all segments and channels to maximize total revenue and
profit performance as well as market share penetration of the hotel in EMEA.

This role will drive the planning and execution of the commercial strategy and
activity by supporting the Revenue team, Sales, Catering and Events, and
Marketing, by working effectively with area support teams. F &B commercial
activities will be shared responsibilities with the F&B Manager, Director of
Operations, GM, and the Commercial Director.

The Commercial Director is a role model for the commercial community within
the owned and managed portfolio in EMEA and develops teams and individuals in
these functions whilst being a Key business partner to the Hotel General
Manager. They support hotels in deriving the most value from Hilton Worldwide
Sales teams. The Commercial Directors role is key to seizing new opportunities
through strong customer relations and works as an Ambassador for the company
with our Owners and Key Stakeholders.

The role ensures that commercial management strategies are set for all revenue
streams and that all systems are used to their full potential to yield the
highest possible amount of revenue from all available space, whether in Rooms,
Meeting spaces, outlets, or other revenue departments. Driving overall FMS
results in gaining an Unfair share through disciplined execution of commercial
activities.

A Commercial Director will lead, coach, develop, recruit and retain future
talents. He/she will manage performance, and develop and evaluate the
commercial team members on the agreed KPIs, whilst working effectively as part
of a 4D structure on the property. Specifically, a Commercial Director will
perform the following tasks to the highest standards:
* Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Worldwide Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams, including but not limited to; All Rooms, GC&E, F&B, Leisure, and Spa with a control on cost of sale, route to market, channel shift, and marketing / Ecommerce opportunities.
* Work with the GM, Finance, and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.
* Ensure Business Review Guidelines (current to + ‎5 years) all Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.
* Support various On Property, RDOS's, and Area Marketing teams in coordinating hotel-level marketing, sales, and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.
* Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.
* Develop and maintain strong relationships with all stakeholders, owners, hotel teams, and HWW matrix support teams to ensure the commercial benefits of the hotel.
* Liaise with VP of Operations, present commercial strategies to Regional Team and key stakeholders.
* Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).
* Keeps in touch with Market trends and reviews/amends strategies accordingly in line with the evolving market conditions.
* Participate in the leadership activity of the Hotel and Region

What are we looking for?

A Commercial Director serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role,
you should maintain the attitude, behaviors, skills, and values that follow:
* Minimum of ‎2 + years experience in a large complex hotel, in a similar position leading the co mmercial team .
* Strong leadership skills to effectively manage and motivate the team to achieve a high level of performance and exceed targets
* Strong business acumen and commercial knowledge
* Excellent interpersonal skills and a full understanding of professional ethics, decorum, and social skills are required for extensive interaction with customers, investment owners, and business partners
* Strong analytical skills to understand key business indicators, produce financial analysis, and develop solutions/approaches to challenges in the analysis
* Minimum ‎3+ years of experience presenting sales plans, presentations, etc. to senior-level executives and constituent groups
* ‎3+ experience working in a collaborative/matrixed environment
* ‎3+ years working with departmental financial data to make strategic/tactical decisions
* ‎3+ years of experience evaluating and identifying business opportunities for a business
* At least ‎3 years of experience managing a sales or commercial team
* Fluent in English

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* GCC experience is a senior role
* Experience in multiple disciplines with knowledge of Marketing, E-commerce, and Finance.
* Arabic language is a strong attribute to have.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities, and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision "to fill the earth with the
light and warmth of hospitality" unites us as a team to create remarkable
hospitality experiences around the world every day. And, our amazing Team
Members are at the heart of it all!