General Manager - Beauty Division

Who we are
We are a leading partner for luxury across the Middle East. With more than ‎600
stores, ‎300 brands and over ‎65 years of experience in the region, we have
become a major player in the beauty, fashion and gift sectors, by offering
service excellence to our partners and delighting all our customers. We are
moving fast from a traditional distributor and retailer for luxury in the
Middle East, to a hybrid retailer bringing luxury experiences to the
fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class
team. From physical retail through to supply chain and customer loyalty, we
aim to use technology and data to continuously improve every aspect of our
operations. We are looking for top talent to join us on this journey of
exploring new horizons together.
What you'll be doing
Our General Manager is responsible for designing and implementing the
strategy, goals and objectives, setting budgets and commercial targets of
their brand(s) in alignment with the Vice President's strategic direction for
the short and long term. In addition, our General Manager is responsible for
driving the development of their brand(s), predominately in its growth through
new projects, whilst also reviewing and supporting the management of the
current operational growth of retail/wholesale, commercially and financially.
Our General Manager will enable our business to achieve results through
driving the capability of its human capital and promoting knowledge and
information sharing whilst ensuring compliance within the Group's guidelines.
Job Responsibilities
Develop the business plan of the brand(s) in line with the strategic direction
of the vertical and seek the buy-in of the Vice President (where applicable)
or President
Agree on portfolio 's commercial KPIs for the year with Vice
President/President (where applicable) and cascade to team accordingly;
continuously monitor progress and development towards strategic objectives
Participate in strategic meetings with suppliers, marketing, merchandising and
regional teams to negotiate commercial conditions (margin, animations,
exclusivity…)
Partner with Group leadership and run projects that enhance efficiencies
around cost and time (i.e. any transformation or automation projects)
Set the yearly fiscal and manpower budgets of the brand(s) with plans and
needs and leverage available dashboards to monitor budget materialization
Ensure People KPIs (i.e. nationalization, turnover rates) are agreed and
cascaded to Line Managers (where applicable)
React with agility to underperforming or successful initiatives
Develop an evolving hybrid customer journey allowing to build, grow and
sustain a community of loyal customers
Manage store network investments (opening, renovation and closing) and digital
investments (e.g. eCommerce, apps, digital in store, etc.)
Create a strong digital revenue channel for the brand(s)
Manage contracts and agreements with Brand(s) and request legal advisory where
needed
Align operationally with Brand(s) for implementation of contractual agreement
Develop long-term vision for the category and a brand acquisition strategy
Prepare a compass, identify gaps in portfolio to match customer's aspirations
and scout new brands
Ensure that IRR by store conforms to the Group's guidelines
Manage portfolio of brands (scale fast successful brand or terminate quickly
failed brand)
Review bi-annual list of bad performing stores(retail-specific)/retailers
(distribution-specific) to ensure remedial plan is implemented
Ensure all OPEX and CAPEX commitments remain within monthly budget allotments
Ensure that monthly and annual financial statements prepared by own financial
team reflect the financial position of Boat
Deliver business KPIs as agreed with VP (budget, PandL, People Metrics)
Mentor and coach team and lead them to achieve brands' vision and business
plans milestones
Assign operational responsibility to team while keeping accountability of
deliverables
Identify gaps in competences and manpower in team and find remedies with the
help of the People Partner and Digital Business Manager
Participate in Group's succession planning by identifying high potential
within the team, especially potential captains

What you 'll need to succeed
Experience in identifying, pursuing and capturing new business opportunities
Experience in financial management, negotiating and agreeing to contracts Able
to nurture relationships with clients/ partners Able to influence without
authority and to be regarded as a credible trusted leader of a business Self-
aware, with the appropriate leadership skills to inspire high performing teams
Experience in developing and managing a cross-functional team with a variety
of skills and experience Experience of working in a fast-pace, matrixed
environment Exceptional communication, relationship-building, and project
management skills Master's Degree in Operations Management/ Business
Administration or any related field A minimum of ‎10 years of relevant
experience with at least ‎5 years in a similar role
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your
journey through enriching experiences, learning and development opportunities
and exposure to different assignments within your role or through internal
mobility. Our Group offers diverse career paths for those who are
extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive
benefits package which includes health care, child education contribution,
remote and flexible working policies as well as exclusive employee discounts.
To view all our perks and benefits, click here.