Store Manager - Lifestyle/Commercial Brand

INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury
experiences in the Middle East. The Group, in its endeavour to excel as a
hybrid retailer, has reinforced its distribution and marketing services with a
portfolio of eight owned brands and over ‎300 international brands in the
luxury, beauty, fashion, and art de vivre categories. More recently, the Group
expanded its expertise into new categories of luxury watches, jewellery, and
eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it
constantly reinventing itself or focusing on innovation to provide luxury
experiences at over ‎750+ experiential retail stores, online and through mobile
apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for ‎14,000 skilled and talented professionals
across seven countries, whose cohesive efforts have resulted in the Group
being ranked third in the Middle East and first in Saudi Arabia as a Great
Place to Work.

To keep the innovation journey going, the Group has set up "The Greenhouse",
which is not just an innovation hub, but also an incubator space and
accelerator for start-ups and small businesses in the region and
internationally. This is just one of the several initiatives taken by the
Group to reinvent itself, catalysed by forward thinking and future-proofing.
The Group has also been embedding sustainability at the core of its business
strategy with a clear commitment towards people, partners and the planet, and
by being a member of the United Nations Global Compact Community and signatory
of the Women's Empowerment Principles.

What you'll be doing
Working as a Store Manager you will be responsible for driving the store
business. You will work towards achieving the store sales' target, build a
base of loyal VIP customers by recruiting and retaining them, manage the team
and ensure full adherence to the brand's guidelines and store processes.

Key Responsibilities

• Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members


• Define, execute and monitor the store action plan to achieve sales targets and KPIs.


• Manage the customer database to build strong relationship with customers and create future potential selling opportunities


• Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.


• Think hybrid by leveraging all type of point of sales online and offline.


• Team Leadership and Development


• Provide a clear vision to the team about the business and store's vision and key directions


• Identify, recruit, develop and retain strong talents


• Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.


• Act as a coach for the team members and promote growth mindset by leveraging the Group's available learning tools and platforms an constantly monitor the team's development plans and professional growth.


• Ensure performance improvement plans are discussed and documented in a transparent manner.


• Customer Experience


• Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital), the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand's ecommerce business including different activities, offerings, activations, etc.


• Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them


• Operational Excellence


• Ensure all sales and operational policies and procedures are followed and maintained in the store.


• Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.


• Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.) and ensure the team is well versed with it or overwise trained on it.


• Ensure all operating standards are followed from stock replenishment to organising displays as per the brand's VM guidelines.


• Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.


• Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours
  What we can offer you
  With us, you will turn your aspirations into reality. We will help shape your
  journey through enriching experiences, learning and development opportunities
  and exposure to different assignments within your role or through internal
  mobility. Our Group offers diverse career paths for those who are
  extraordinary, every day.
  We recognise the value that you bring, and we strive to provide a competitive
  benefits package which includes health care, child education contribution,
  remote and flexible working policies as well as exclusive employee discounts.
  To view all our perks and benefits, click here.
  We Invite All Applicants to Apply
  It Takes Diversity Of Thought, Culture, Background, Differing Abilities and
  Perspectives to truly Inspire, Exhilarate and Delight our customers. At
  Chalhoub Group, we are committed to inclusion and diversity.
  We welcome all applicants to apply and be part of our exciting future. We
  ensure equal opportunity for all our applicants without regard to gender, age,
  race, religion, national origin or disability status.