Department Description:
Directly reporting to the Store Director, the Store Operation Manager
effectively ensures the smooth running of the day to day retail operations of
the store, with the objective of facilitating sales, delivering exceptional
service to customers and implementing business driving initiatives.
Being the owner of operational excellence, he/she constantly seeks to improve
in-store process by developing and implementing innovative initiatives and
action plan.
He/she provides "Manager on Duty" coverage (Assist. Store Director) and helps
to develop a collaborative and positive working relationship with the wider
management. He/she supports client experience by assisting Managers and S.A on
the sales floor as needed.
He/she will receive advanced training by HQ and participate to punctual
seminars.
Missions Description:
Stock Management & Logistics
* Supervise, support and organize the team for all incoming and outbound physical and IT merchandise flows (receiving, follow-up of orders, ticketing, transfers and shipments etc.), including ecommerce shipping to Regional Digital warehouse.
* As the referent on Care & Quality, be responsible for the appropriate application of storage rules, stock procedures and best practices by all team members to strengthen loss prevention : in particular, manage the annual BISE (Best In Stock Excellence) certification
* Organize inventory management (weekly cycle counts and annual inventory)
Process/internal control
* In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates)
* Be responsible for staff training on policy & process
Care Services (Repairs & Returns)
* Supervise all after-sales requests : monitor client correspondence and follow up with administrative tasks,
* Review after-sales reports and initiate action plan as needed
* Be responsible for staff training on Care Services guidelines
Till & Cash Management
* Supervise till operations
* Be responsible for expense control
Store Systems Referent
* Be the referent for all "back-office" tools (Shop In Dior / Xpert, CARE, Dior in Stock, Census/Cycle Count) : ensure staff training, adoption and correct use in the store
* Realize ad hoc demands concerning equipment / application access in E-services
* Support the Digital Coordinator to deploy retail special projects when needed (Dior Star, Personalization, Omnichannel services, etc.)
Facilities Management
* Supervise supplies needs (uniform/consumable supplies)
* Maintenance and store upkeep
This role is best suited to a candidate with a (FRONT) managerial position,
ready to work on weekends. We also require him/her to hold the following
qualifications and attributes:
* Strong understanding of Customer Service needs and Customer priorities
* Innovative, proactive and strategic
* Team-focused with a desire to collaborate effectively
* Organized, methodical and rigorous
Company: Christian Dior Couture Country / Region : Kuwait City : Kuwait City Business group: Fashion & Leather Goods Contract type: Permanent Job Function: Retail Experience required: Minimum 5 years Reference No.: CDC06552 Date of publication: 2022.06.14 POSITION **Department Description:** Direct…
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