F&B Manager

Overview:
Comprising of The First Group's award-winning hotels and restaurants, The
First Collection is an innovative lifestyle brand offering exciting
hospitality services and unforgettable dining experiences.
The First Collection's portfolio of five operational hotels are renowned for
their world-class service and cutting-edge amenities designed to ease guests
into their stay. The First Collection at JVC opened in September ‎2021 and is
the first branded and managed hotel under the group. Grand Heights Hotel
Apartments, offers comfortable studios and one-bedroom apartments in the heart
of the city, and is owned and managed by The First Collection. Bringing to the
market a range of franchised properties, the group also manages TRYP by
Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham
Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime
location and is a franchise of The Ascott Limited.

The First Collection's restaurants offer exceptional and original dining
experiences that focus on creating unique lifestyle-driven dining concepts
with a strong emphasis on quality and affordability. The rapidly growing
portfolio of restaurants, cafes and bars features a dynamic mix of homegrown
brands and recognised International franchises, including MasterChef, the TV
Experience - the world's first restaurant based on the global TV phenomenon.
With an emphasis on social dining, this exciting restaurant portfolio is
helping establish the collection of upscale and upper midscale hotels among
Dubai's hottest gastronomic and lifestyle destinations.

With ambitious growth plans in the years ahead , The First Collection will be
opening numerous upper scale hotels and a series of dining concepts throughout
Dubai.
Job Description:
The role of the F&B Manager is to manage the effective and profitable
operations of the outlets with the objective of exceeding budgeted sales and
gross income, inspire and motivate their team, through their actions, to
achieve the highest levels of customer service delivery, execution and
reputation. To oversee the entire team and ensure that the sequence of service
and corporate policies are respected. To ensure that an effective and rigorous
training program is continuously carried out for the entire FOH team and
provide guidance to his/her team in a motivational atmosphere, providing
customers with consistently high quality food, drinks and service in a
dynamic, hospitable and clean atmosphere.
* Coordinating daily restaurant management operations.
* Delivering superior food and beverage service and maximizing customer satisfaction.
* Responding efficiently and accurately to restaurant customer complaints.
* Ensure that all employees are properly trained on the Sequence of Service and on Corporate Policies, ensuring that they are efficient, courteous, respectful of others and knowledgeable in all aspects of food, beverage, and service standards.
* Conduct daily pre-shift meetings at the start of every shift.
* Provide constant floor supervision to achieve desired objectives and maintain corporate standards for quality and service.
* Communicate all guest feedback, both positive and negative, with Head Chefs and Executive Chef to ensure the highest quality of food.
* Ensure all Direct operating costs (food and beverage, labour, Entertainment, Business Promotions, Sales & Marketing, Laundry, Utilities etc..) are in line with budget expectations.
* Approve the weekly schedule for all employees as recommended by Restaurant Managers.
* Ensuring that staffing is adequate to meet demands of business.
* Proactively address and implement strategic solutions to changes in sales trends.
* Train the Front of House managers, the Supervisors and the Head Bartender with the objective of developing a strong management team to manage the restaurant while providing an opportunity to individual managers for personal career growth.
* Evaluate the performance of the management team. Initiate plans for career progression, recommend promotions and/or salary adjustments based on performance.
* Effectively delegate duties and responsibilities down the organizational line and consistently follow-up to secure results
* Practice good housekeeping and safety by paying constant attention and inspecting equipment, physical interior and exterior of building.
* Participate in community activities to promote good corporate image.
* Maximize sales and profitability through professional execution of approved promotions.
* Assure all established operating policies, procedures, and systems are followed ( e.g. specified product purchased, document and reports are completed on time, staff schedules are posted, etc).
* Participate in the development of financial budgets and in the preparation of a business plan for the restaurants.
* Perform quarterly operations reviews and implement corrective measures.
* Submit Performance appraisals for each manager every January and July.
* Stay abreast of competitors' activity, marketing strategy, and report data to the Director of F&B.
* Ensure daily variance counts and weekly inventories are correctly processed.
* Complete all daily and weekly reports. i.e. Daily Log Book, Daily Sales report, Promotions report.
* Maintain and practice fire and security systems and procedures
* Possess working knowledge of government codes, Policies, and regulations as they impact on the business.
Desired Skill & Expertise:
Key Competencies
* Communication skills
* Organisational skills
* Information system knowledge
* Food and Beverage knowledge
* Guest focus
* Problem solving skills

Build Personal Effectiveness
* Warm, welcoming, smiling and pleasant
* Act with integrity
* Communicate effectively
* Exhibit self-confidence
* Make sound decisions
* Self-development
* Initiative
* Adaptability / Flexibility
* Verbal and listening skills
* Writing skills: Able to write plans and reports

Create Team Focus
* Foster teamwork
* Promote team diversity
* Customer service orientation

Create High Performance Culture
* Execute effectively
* Motivate & inspire others
* Take ownership
* Results oriented
Lead Change and Innovate
* Build support for change
* Drive continuous improvement
* Leverage technology
* Share best practices
* Influencing others
Language skills
* Fluency in English

Preferred Qualifications

Education
* Degree in Hotel Management
Experience
* ‎3 years of management experience in F&B or management experience from combined relevant areas