F & B Supervisor

Job Purpose –

Primary responsibility of the role is to manage the complete day to day
activities of the Food and Beverage outlet / outlets for the shift which he /
she is allotted to.

Key Accountabilities –

Highly Knowledgeable of the Bar and Beverage operations of the Hotel.
Supervises products & services to ensure compliance with established quality
standards.
Ensures that all outlet personnel adhere to proper control procedures and
comply with hotel rules and regulations.
Ensures that the F&B; promotions is being followed and promoted.
Monitors par stocks for each outlet and ensures compliance.
Enforces compliance with cashiering and check control procedures.
Supervises control over wastage in outlets- misuse and breakage of china,
glassware, linen, and supplies.
Accomplishes daily outlet logbook and daily checklists.
Checks outlet service and kitchen areas for hygiene, cleanliness, and standard
set up.
Completes staff attendance and schedule for submission to payroll and HR
respectively.
Directly oversees the floor during meal periods monitoring service, guest
satisfaction, and adherence to standards.
Meets and greets guest by name whenever possible.
Conducts daily briefing prior to each meal period.
Promotional activities for all seasonal events to be handled effectively.
Ensures all staff has accomplished their side duties. Checks side stations
before and after meal periods.
Replaces or waives payment of any unsatisfactory food or drink and takes
appropriate action to remedy the situation and implements procedures to avoid
recurrence.
Ensures proper manning in the outlet & bar.
Monitors food and beverage quality and portion control.
Controls usage of outlets supplies and equipment.
Coordinates with Chef/Manager on operational needs.
Assists in promotional plan, implementing successful and creative events.
Implements staff sales incentive programs ensuring staff meet their sales
targets.
Utilizes guest history program. Creates pool of regular guest for outlet.
Orients, trains, motivates, and supervises outlet employees to ensure: full
compliance with Quality Standards, maximization of labor productivity and
total guest satisfaction.
Ensures employee compliance with grooming standard and reports deviance.
Evaluates performance of staff constantly through personnel tracking sheets,
evaluation of performance and administering disciplinary action.
Monitor all staff schedules to ensure productivity without jeopardizing
quality.
Assists in forecasting volume of business and implementing sound business
strategies.
Develops and utilizes restaurant pick up charts.
Attends daily briefing, monthly outlet meeting, F&B; meeting and other
meetings as required.
Innovates and enforces more efficient procedures in terms of revenue, labor
average check, covers maximization and minimization of food and beverage
costs.
Performs all tasks and duties which may be assigned from time to time.

Knowledge, Skills & Experience

Education

Bachelor’s degree in Hotel Management / Course in Hotel Management

Job Experience

‎4-‎5 years hotel industry experience.
Minimum ‎1 year of experience as Shift leader/ Supervisor in Food and Beverage
Service in ‎3 or ‎4-star hotel
GCC experience preferred.

Others

Excellent interpersonal and communication skills.
Experienced and effective people manager.
On the feet thinking to drive creative solutions to overcome obstacles.
Is a team player, willing to learn, train and motive the team.

Qualifications

.

Primary Location: AE-AE-United Arab Emirates
Work location/ موقع العمل: HOSP - Business Bay - Dubai, UAE HOSP -
Business Bay - Dubai, UAE HOSP - Business Bay - Dubai, UAE, , Dubai
Job: Landmark Hospitality Food & Beverage
Organization: Citymax Hotels UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Dec ‎20, ‎2021, ‎12:53:‎13 PM