F&B Associate - Risen GH

Overview:
The First Group Collection portfolio of five operational hotels is renowned
for its world-class service and cutting-edge amenities designed to ease guests
into their stay. The First Collection at JVC opened in September ‎2021 and is
the first branded and managed hotel under the group. Grand Heights Hotel
Apartments, offers comfortable studios and one-bedroom apartments in the heart
of the city The First collection of Business Bay opens in July. Bringing to
the market a range of franchised properties, the group also manages TRYP by
Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham
Group. While Citadines Metro Central Dubai offers hotel apartments in a prime
location and is a franchise of The Ascott Limited.

The First Group Collection restaurants offer exceptional and original dining
experiences that focus on creating unique lifestyle-driven dining concepts
with a strong emphasis on quality and affordability. The rapidly growing
portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown
brands and recognised international franchises, including MasterChef, the TV
Experience - the world's first restaurant based on the global TV phenomenon.
With an emphasis on social dining, this exciting restaurant portfolio is
helping establish the collection of upscale and upper-midscale hotels among
Dubai's hottest gastronomic and lifestyle destinations. With ambitious growth
plans in the years ahead, The First Group Collection will be opening numerous
upper scale hotels and a series of dining concepts throughout Dubai.
Job Description:
* Responsible for doing all preparations before and during the service like preparing tables and polish cutlery.
* Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc.
* Have an extensive knowledge of the menus and other F&B outlets.
* Serving in either conference rooms or other F&B outlets if required.
* Taking orders from the guests, explaining menu and advising the guest on their decision making.
* Liaising with management for advice if required.
* Communicating with the kitchen about the orders and being very clear about special wishes of guests.
* Consistently upselling of food and beverages and making guests aware of the promotions.
* To be aware about the items availabilities.
* If necessary preparing orders like drinks and preparing snacks and breads.
* Serving at parties and reception if required.
* Dealing with the payments and doing closure paperwork if required.
* Serving the guests with all F&B requirements during their stay in an attentive and efficient way.
* Taking reservations, in co-orporation with the supervisor and hostess/host if necessary because of special requests of the guest.
* Responsible for cleaning tasks during and after service.
* Making sure that all the guest areas look immaculate.
* Attending departmental meetings if required.
* Taking feedback from the guests and notifying management about it.
* Sharing ideas for improvement.
* Know the software in the F&B outlets to be able to put in the orders.
* Ensuring the guests receive what they ordered, guest satisfaction is key at all times.
Desired Skill & Expertise:
* A minimum of ‎2+ years experience is essential.
* Preferably experienced in high volume F&B operations.
* Maintains great customer service to all guests.
* Planning and organising tasks, people and supplies.
* Excellent interpersonal and communication skills.
* Quantified experience in food safety and hygiene.
* Advanced customer service skills.