High End Ambassador

Dubai Mall - WFJ
Permanent position
Positioned in our WFJ boutique Dubai Mall, the High-End Ambassador will be
responsible for the High-End Business Development in the Middle East, driving
sales, client development and maximizing business opportunities with a
commercial focus on High Jewelry and high value time pieces.
The main focus of this role is to collaborate with the High-End Business Lead
and Boutique Managers not only to reach the HJ goals (KPIs and qualitative
objectives) but also to broaden the High-End Business sales within the retail
sales teams.
The High-End Ambassador will be expected to personally contribute to the sales
objectives of High-End Business via own client portfolio and networking.
Your main responsibilities are:
Client Relationship Building and Profile Management:
Assist in the definition and implementation of High-End client action plans by
boutiques & sales advisors to achieve business objectives
Develop the High-End Clients' Pyramid portfolio via defined monthly, quarterly
and yearly objectives for retail sales team and ME boutiques
Identify additional recruitment opportunities & support retail teams to seek
new high-net-worth individuals

Client Experience and Operations:
Elevate the experience inside our Boutiques, share feedbacks and set up new
services
Assist in preparation of local, international events & key client
presentations such as agenda, specific treatments, and organizing other made
to measure details ensuring client satisfaction and commercial success
Prepare, set up and implement product presentations and submissions for the
clients in collaboration with the sales advisors
Assist with client appointments and act as an active sales consultant to
identify customer´s needs, to broaden the selection of items, to help closing
the sale and presentation follow-up; Give regular feedbacks to High-End
Business Lead on boutiques' needs, wishes, initiatives, stock alerts or
specific requests
Managing all HJ product consignment requests from BTQ staff, liaising with
High-End Business Lead, and monitoring the progress of requests
Development of local HJ sales talents:
Develop the number of Sales Associate selling HJ in the Middle East region
Support Retail team to transmit and share expertise on selling HJ skills in
collaboration with WFJ Trainer
Plan and set up HJ preparation meetings along with WFJ Trainer before each
event or major opportunities
Collaborate with High-End Business Lead & WFJ trainer in order to develop
sales talents through global programs follow-up and local action
implementation
Facilitate sharing of best practices and animate with High-End topics the
Retail Team community, as well as sales rewards
You have ‎7 to ‎10 years' experience in the luxury industry, preferably with a
sales and managerial background. You have existing relationships with high-
net-worth individuals and VIPs in the GCC market. Excellent spoken and written
English skills are a must, Arabic and French Language skills are an advantage.