CID agent

Overview:
Our Company - Wyndham Hotels & Resorts

Welcome to the largest hotel company in the world. At Wyndham Hotels &
Resorts, our Team Members have the opportunity to explore both personal and
professional development opportunities throughout their careers. Wyndham
Hotels & Resorts is the champion of the everyday traveler. Through the largest
and widest collection of hotel experiences in the world, we work to make hotel
travel possible for all. Wherever and however people travel, Wyndham will be
there to welcome them.

With nearly ‎9,000 hotels across the globe and through its network of nearly
‎790,000 rooms appealing to the everyday traveler, Wyndham commands a leading
presence in both the economy and midscale segments of the hospitality
industry. The company operates a portfolio of ‎20 hotel brands, including Super
‎8®, Days Inn®, Ramada®, Microtel Inn & Suites®, La Quinta®, Wingate®,
AmericInn®, Hawthorn Suites®, The Trademark Collection® and Wyndham®. The
Company's award-winning Wyndham Rewards® loyalty program offers more than ‎56
million enrolled members the opportunity to redeem points at thousands of
hotels, condominiums, and holiday homes globally. For more information, visit
www.wyndhamhotels.com.

Our Brand - TRYP by Wyndham®

POWERED BY THE CITY . TRYP has locations in every country on your bucket
list, from Berlin to Barcelona, New York City to Sao Paulo and of course, the
city of superlatives, Dubai. Each TRYP hotel is nestled in the heart of the
city, giving you easy access to downtown hubs, for a rich and authentic
experience. Business travelers will revel in our comfortable settings and
plentiful amenities, and families will delight in many of our convenient
facilities and offers. All our guests will enjoy their way into the city's
best kept secrets and more.

Our passion for our guests is equal to our passion for our cities. Our global
locations put you at the fore of the urban scene, while our local and
connected TRYPSTERS guide you to unique and memorable experiences - from great
local cuisine to fabulous nights in the town. We want to wine you, dine you,
relax you, and connect you.

Our Hotel - TRYP by Wyndham Dubai

With ‎650 guest rooms and suites, the four-star TRYP by Wyndham Dubai is
currently the largest TRYP by Wyndham hotel in the world! Centrally located in
Al Barsha Heights formerly known as TECOM, the hotel will be within easy reach
of popular attractions including the Mall of the Emirates, Palm Jumeirah and
the Expo ‎2020 site. Hotel facilities include NEST, one of the world 's first
fully integrated co-working spaces within a worldwide branded hotel, which
offers both shared and private meeting and event areas, rentable desks, and
various networking opportunities. The hotel also features a spa, gymnasium,
outdoor pool and a wide variety of food and beverage outlets including a
coffee shop, club lounge, an International all-day dining restaurant, a
Mediterranean Restaurant and lounge, and an authentic Spanish Taberna.

Work Culture and Benefits

Embark on a rewarding career with TRYP by Wyndham Dubai where you will be
supported throughout your professional journey with tailored learning
opportunities and development training. We are committed to providing a
nurturing environment where all of our team members can explore personal and
professional development opportunities throughout their tenure with us. We
offer a variety of leadership training, mentoring opportunities, and
educational support to continually foster a culture of diversity and
inclusion.
We are committed to attracting, motivating, and retaining talented team
members who align with our company 's core values. We are proud to reward our
team members with comprehensive benefit programs and resources which include:
return air tickets to home destination, uniform and laundry services,
accommodation and recreation facilities, medical coverage and life insurance,
transportation, duty meals, colleague discount in our F&B outlets and reduced
hotel rates, enhanced employee rewards program, team bonding and engagement
events, employee health and wellness activities.

Job Description:
The primary responsibility of this role is to align to the Front Office
Department policies and procedures to deliver "you can Count on Me
" service behaviour and create the right environment which our colleagues can
experience that will help them to be Responsive, Respectful, Deliver Great
Guest Experience & build Customer Service culture.
* Greet, check-in, respond to requests and settle accounts while providing exceptional service.
* Take initiative to add a personalized experience.
* Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.
* Check in and check out all the guests in the CID system, respecting the local government requirements, in order to avoid any penalties.
* Monitor and correct any discrepancy shown by the PMS and CID system reconciliation.
* Maintain a structured filing system, as per CID and audit procedures requirements.
Desired Skill & Expertise:
* At least ‎1 year of experience as a front desk agent in a ‎5*property.
* Service focused personality is essential.
* Front Office computer literacy (e.g., OPERA, VICAS, etc.)
* Fluency in Arabic and English is a must; additional languages are a plus.
* Excellent organizational skills and attention to detail.