CID Agent

Job Number ‎23111943
Job Category Rooms & Guest Services Operations
Location The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi,
United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Start Your Journey With Us
From the very first opening of the St. Regis New York, St. Regis has stood as
a symbol of uncompromising elegance and bespoke service. As the original house
of luxury, St. Regis continues to redefine modern luxury through great
service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with
more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St.
Regis Abu Dhabi is the social epicenter for royalty, the discerning traveler
and luminaries in the art of living. The hotel comprises of ‎283 fabulously
appointed guest rooms including ‎55 suites, most of which have incredible views
of both the Arabian Gulf and the city of Abu Dhabi, along with the
breathtaking one of a kind Bridge suite between the two Nation Towers.
The St. Regis is a part of the Marriott International, a constant growing and
a leading global hospitality company, having the vision to be the World's
Favorite Travel Company, with more than ‎7,000 properties in ‎131 countries and
territories. The core of the hotel are our staff whom we address as "Hosts" as
they are the ultimate luxury ambassadors of our hotel, striving to provide
exquisite stay to our guests and memorable experiences each day. Pursue your
passion for a dynamic career and grow your expertise at the best address! We
invite you to explore your career at The Abu Dhabi's finest urban resort, The
St. Regis Abu Dhabi.
POSITION SUMMARY
Ensure to check in and check out all the guests in the CID system, respecting
the local government requirements in order to avoid penalties. Always to
monitor and correct any discrepancy shown by the PMS and CID system
reconciliation, handle all CID related messages and information, acting as a
link between the hotel and the local authorities. Ensure to attend all CID
related trainings and to train and monitor colleagues accordingly, constantly
updating the AFOM, NM and FO and maintain a structured filing system, as per
CID and audit procedures requirements
Answer, record, log, and process all guest calls, requests, questions, or
concerns. Operate telephone switchboard station. Process guest requests for
wake-up calls, screening calls, do not disturb, call forwarding, conference
calls, TDD relay calls, and non-registered guest calls. Advise guest of any
messages received. Monitor busy or unanswered lines, check back with callers
on hold to update status, and offer to take a message. Receive, record, and
relay messages accurately, completely, and legibly. Activate/deactivate guest
room message lights as appropriate. Instruct guests on how to access the
internet; transfer guests with problems to provider's customer support line.
Test communications equipment to ensure it works properly. Respond to special
requests from guests with unique needs. Contact appropriate individual or
department as necessary to resolve guest call, request, or problem. Follow up
with guests to ensure their requests or problems have been met to their
satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests' service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals. Comply with quality assurance
expectations and standards. Stand, sit, or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move,
lift, carry, push, pull, and place objects weighing less than or equal to ‎10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

The St. Regis brand first established luxury hospitality more than ‎110 years
ago, with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York 's Fifth
Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today, with more than ‎40 of the best addresses around the world, St.
Regis is a place where trends are born, boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.