CID Agent

Job Description

An Exhilarating Opportunity

Are you ready to be part of our Trailblazing FIVE Tribe that's setting the
Gold Standard in Front Office? FIVE Hotels and Resorts is seeking a bold and
innovative individual who's passionate about creating unforgettable, Next-
Level experiences for our guests and other 'FIVERs'. Famed for its high-
energy lifestyle, entertainment, and culinary offerings, FIVE is the epitome
of daring glamour, and includes these famous luxury lifestyle destinations:
*
Dubbed the hottest hotel in Dubai, the dare-to-be-different FIVE Palm Jumeirah
is home to award-winning restaurants, bars, and Dubai's #‎1 rooftop club.
*
An uber-chic hotel capturing the excitement of new Dubai, FIVE Jumeirah
Village is the world's most-reviewed hotel on Booking.com. With ‎269 private
pools and jacuzzies, the hotel promises an exclusive chic penthouse lifestyle.
*
Switzerland's ultimate entertainment hotspot, FIVE Zurich's luxury lifestyle
award-winning restaurants, rooftop club and buzzing pool are centered around
FIVE's hallmark musical stylings.
*
Ready to launch in Q4 of ‎2023, FIVE LUXE is a prime beach property in Jumeirah
Beach Residence. Embodying the unique 'Vibe at FIVE,' it will offer ultra-
luxe, eco-conscious residences for luxury aficionados.

The Team

'FIVERs' are cultured yet chic, confident yet self-effacing, and work hard to
play even harder. As a FIVE Tribe Member, you'll personify the distinct 'FIVE-
Styled Vibe' and use it to create Insta-Perfect experiences for our guests
that keeps them coming back for more. If you dream of being surrounded by
like-minded individuals who share your passion for delivering unforgettable
moments that last a lifetime - then look no further.

The Candidate

Your outstanding communication, leadership and organisational skills enable
you to be a natural self-starter. You're a creative and critical thinker that
implements hand-crafted solutions, which set new standards of excellence. You
have an eye for detail and execute tasks with precision and finesse. Your
outgoing and approachable nature enables you to connect with other 'FIVERs'
and key stakeholders, ensuring their Journey at FIVE is nothing short of
sensational.

So, have the best time ever by joining our Front Office Team as CID Agent to
deliver exceptional experiences across our award-winning lifestyle
destinations. Jump on board and unleash your potential in an exciting and
buzzing environment that will take your career to new heights!

Sustainable Indulgence at FIVE

FIVE is a leader in sustainable luxury living and hospitality. The company's
science-meets-styled Sustainable Indulgence at FIVE philosophy has led to a
completely LEED Platinum-certified operational hospitality portfolio. FIVE
Palm Jumeirah and FIVE Jumeirah Village are also ‎3 Star SPIRE Rated Smart
Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved
an impressive ‎84 Points under LEED v4's BD+C and ID+C rating system, making it
one of just five hotels worldwide to receive Platinum Certification. These
achievements highlight FIVE 's comprehensive and committed scope of
sustainability strategy permeating operations, governance and community.

An Equal Opportunity Employer

The FIVE Tribe represents over ‎70 nationalities across its over ‎1500
employees. FIVE is committed to hiring a diverse and inclusive workforce as an
equal-opportunity employer. Accordingly, FIVE does not discriminate based on
disability, race, age, sex, gender, sexual orientation, ethnicity, religion or
belief, nationality, marital status, or any other basis protected under
national or local laws. Ranked 10th on the Great Workplaces in the UAE ‎2023
list of Large Organisations, the FIVE Tribe is more than a group of people
working together - it is a family bonded by common values and goals,
celebrating people, culture and diversity.

Key Responsibilities
*
Demonstrates an exceptional understanding of Hotel Procedures, diligently
checking all bulletins for up-to-date information.
* Receives Daily Briefings on all special events, ensuring comprehensive knowledge and readiness.
* Acquires in-depth knowledge of all guest rooms, their unique features, luxurious amenities, and the extensive range of services offered by FIVE.
* Efficiently fulfills any Special Requests from management within your capabilities, delivering 'FIVE-Styled' experiences tailored to guests' desires.
* Maintains the CID System by consistently updating it with the hotel's sensational Activities daily.
* Ensures meticulous accuracy in balancing the CID System daily, guaranteeing Flawless Records.
* Inserts precise Guest Profiles into the CID System, capturing every detail to deliver Exquisite Services.
* Performs Seamless Room Moves on the CID System, staying in sync with the regular updates on OPERA.
* Skillfully relays crucial messages posted on the CID System to the concerned departments of the hotel, orchestrating a Seamless Flow of Communication.
* Proactively seeks and shares any changes to the CID Process or updates related to UAE laws pertaining to Hotel Operations, displaying Visionary Leadership within the Front Office Team.
* Engages in applying for Multiple Functions at the hotel, including banquets, events, groups, parties, and more, guaranteeing 'FIVE-Star' experiences for guests.
* Promptly checks out rooms from the CID System as soon as the check-out process is completed on OPERA, ensuring a Smooth Transition for departing guests.
* Conducts Daily Reconciliation and Balancing of Opera TD and DTCM Portal TD, ensuring Industry-Leading Financial Record-Keeping processes.
* Ensures complete and accurate Handovers to other FIVE Tribe Members, delivering Seamless Exchanges of Information.
* Efficiently handles CID Inspections with finesse, showcasing exquisite Attention to Detail and an Unwavering Commitment to Boundary-Breaking Standards.
* Exemplifies versatility by performing any other functions deemed necessary by the Reporting Leader, consistently going Above and Beyond to Exceed Expectations.

**

Requirements**

What We 're Looking For
* Bachelor's degree in Hospitality Management or related field preferable.
* Minimum of ‎1-‎2 years of progressive experience in a Luxury Hotel environment within the UAE, with the ability to thrive in a high-volume environment.
* Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
* Exceptional organisational skills, and a passion for delivering 'FIVE-Star' Guest Experiences.
* Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively.
* A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
* Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
* Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights.
* Find creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled 'Vibe at FIVE.'
* Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
* 'FIVE-Styled' Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
* Impeccable communication skills, both verbal and written, with fluency in English (additional languages are a plus).
* A hands-on attitude, fuelled by a 'Can-Do!' Spirit.

**

Benefits**

Unmatched 'FIVER' Benefits
* Immerse yourself in the dynamic and exhilarating 'FIVE Vibe,' where no two days are the same. Discover a work environment that encourages creativity, innovation, and bold ideas.
* Experience rapid career advancement opportunities that allow you to grow and develop within the company. Receive mentorship and guidance from experienced professionals who are invested in your success. Build a fulfilling career path that aligns with your passions and aspirations.
* Enjoy attractive incentive opportunities that recognise your hard work and dedication. Be rewarded for your achievements and contributions to FIVE's success.

Department Name
Front Office
Industry
Hospitality
Work Experience
‎2+ years
City
Dubai
State/Province
Dubayy (Dubai)
Country
United Arab Emirates
Zip/Postal Code
‎000000