IT Manager - Jumeirah Beach Hotel

IT Manager - Jumeirah Beach Hotel - (220000T3)

About Jumeirah & the Hotel:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished
impact on the global hospitality market for more than two decades with its
Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah,
position service beyond expectations, elevated dining destinations and
surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of ‎23 properties across the
Middle East, Europe and Asia and employs over ‎8,000 colleagues, representing
over ‎106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its
operations to the next level of growth, it remains fully committed to
developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all
its practices, embracing a culture that celebrates diversity.
Jumeirah Beach Hotel, Dubai's premier lifestyle destination, is located on
Jumeirah Beach Road just ‎15 km from the city centre and ‎25 km from Dubai
International Airport. The ‎26-floor hotel has a curved design which represents
the shape of a breaking wave and offers pristine private beaches with
undisturbed views of the Arabian Gulf.
With ‎599 sea-facing rooms and suites and ‎19 private villas, as well as ‎21
restaurants and bars, extensive conference and banqueting facilities, a
private marina, Sinbad's Kids Club, Talise™ Spa, and direct complimentary
access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine
the holiday experience.
An opportunity has arisen for IT Manager at Jumeirah beach Hotel. The main
purpose of this role is to manage the implementation of the SBU 's IT plans
and operations to effectively enable the SBU's operations and improve end-user
experience whilst striving to improve IT efficiency and operational
excellence.
* Manage the implementation of the SBU IT plan, in line with the overarching IT strategy, through SBU-specific service level agreements (SLAs) and internal quality controls, to ensure that all IT efforts are delivered as per the agreed upon budgets, timelines and standards.
* Receive guidelines from the Group IT function and/ or the SBU Director of IT and apply them to implement the group-wide hotel systems, hotel operations and enterprise architecture initiatives within the SBU, to ensure that it benefits from IT investments and innovations.
* Manage the regular assessment and update of the SBU's IT systems and infrastructures to ensure that they are secure, scalable and have the capacity and reliability to effectively support the SBU's operations and growth.
* Manage the delivery of day-to-day IT support services to Colleagues, including network connexions, user access control, hardware configuration etc. in accordance with the agreed upon SLAs, to ensure the provision of seamless and efficient IT support.
* Manage the response to all ad-hoc IT queries received from Colleagues and Guests and facilitate the accurate and timely provision of solutions, to ensure the provision of high levels of end-user service and to enable business continuity.
* Manage the investigation of end-user problems escalated by IT Support Colleagues, identify their source, determine possible solutions and implement them to ensure the prompt and effective resolution of problems.
* Oversee all network infrastructure operations, installation, and maintenance, including LAN, WAN, and interconnect points, in order to ensure that they are maintained up-to-date and performant.
* Manage the day-to-day operations of the IT department providing guidance, encouraging teamwork, and facilitating related professional work processes to achieve high performance standards and liaise with internal and external parties at the appropriate levels to ensure smooth flow of operations.
* Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah Group provides world class and luxurious hospitality services to its guests.
* Recommend improvements to departmental policy, implement approved departmental policies, processes, and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.
* Motivate subordinates and contribute to the identification of opportunities for change initiatives, programmes and projects considering best practices, improvement of processes and productivity improvement.

About you:
* Bachelor's Degree in Information Technology, Computer Science or equivalent from an accredited and renowned University.
* Microsoft Certified Professional (MCP) or equivalent professional certification.
* Master's Degree in Information Technology, Computer Science or equivalent from an accredited and renowned University.
* At least ‎5 years of experience in IT, preferably within the international hospitality industry or a recognized blue-chip organization
* etc.)
* Advanced understanding ICT and IT security standards.
* Good understanding of core hotel operations and of the IT requirements pertaining to global guest information management and loyalty programs.
* Good budgeting and planning skills.
* Outstanding inter-personal skills.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local
currency of the UAE. In addition, we offer generous F&B benefits, reduced
hotel rates across our properties globally, excellent leave and health care
package, flights home, life insurance, incentive programs, and other employee
benefits making the role attractive to high performers and any applicant
looking for a career with one of the most luxurious brands in the hospitality
industry. Married colleagues will enjoy family benefits which includes
education assistance.

Primary Location: United Arab Emirates (AE)-Dubai-Dubai
Job: Information Technology
Organization: Jumeirah Beach Hotel [JBH]
Job Posting: Jul ‎25, ‎2022, ‎9:43:‎09 AM