Support Analyst, ATM Operations

؜ - ؜Dubai ؜ -

Job details

DESCRIPTION


Operating in the UAE for over ‎50 years, CBD manages the financial requirements
of some of the largest corporates and businesses operating in the country,
driving the UAE economy. Over the years, CBD has transformed into a
progressive and modern banking institution winning multiple awards for its
digital initiatives, credit cards, bank accounts, mobile app features and
services.


CBD has been recognized as the number one bank in the UAE on the Forbes list
of The World's Best Banks ‎2022.


As we continue to build upon our successes, we are looking for ambitious
individuals who are passionate about the banking and finance industry and the
markets in which CBD operates. Just as important to us is your ability to
demonstrate a talent for dealing with people - your colleagues and our
customers - and delivering service that really goes the extra mile.


The ATM Engineer is responsible for the management of ATM's/CDMs. To ensure
effective implementation and maintenance of bank's ATMs/CDMs/Cheque Deposit
Machines & SCDMs (Smart Cash Deposit Machines). Maintain responsibility for
the ATMs/CDMs sites, ATM compliance, Monitoring all ATMs, CDMs, ATM Switch and
working with vendors (NCR/ /IET/STL/NFS/Transguard).


Responsibilities include but are not limited to:
*
Maintain and monitor the ATM/CDM technical, compliance aspects of sites.
*
Prepare and maintain schedules to ensure timely ATM/CDM software update,
preventive maintenance and ATM/CDM installations.
*
Coordinate with vendors to ensure preventive maintenance and analyse their
report and forward to senior level to take appropriate action.
*
Direct the timely resolution of system Designing and developing the IST switch
related applications.



  • Maintain and monitor the ATM /Switch related applications, platform, schemes connectivity and ensure 24x7 availability of the switch systems and switch related applications.


  • Prepare and maintain schedules to ensure timely switch compliance update as
    per schemes and other compliance requirements.




  • Tune the system for better performance, make recommendations where appropriate, and provide reliable environments to suit customers and benefit the institution.



  • Direct the timely resolution of system (Electronic banking) problems and
    escalate the unsolved problems to higher Levels so that user's work is
    minimally affected.

  • Set-up recovery procedures and processes for all contingencies as to ensure
    minimum down time for Switch and the ATMs/CDMs/POS/Cards System.


  • New ATM/CDM/SCDM setup in respective system as per business requirements.




  • Provide assistance to different ATMs/Cards related projects to meet the Bank's business and functional needs and commitments of the department.



  • Vendor management, Review the SLAs, conducting feedback meetings.


  • Execute the agreed projects/tasks within the timeframe and budget while
    ensuring the maximum security to meet the Bank's needs.




  • Continues improvement in all the above area - setup mutually agreed criteria.



Job Summary

  • Advertiser: Commercial Bank of Dubai
  • Announcement date: 22/07/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Dubai
  • Salary: -
  • Phone number: -

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