Spa Receptionist - The Dubai EDITION (Pre-Opening)

Posting Date Sep ‎07, ‎2021
Job Number ‎21100471
Job Category Spa
Location The Dubai EDITION, Dubai Fountain Street, Dubai, United Arab
Emirates, United Arab Emirates VIEW ON MAP
Brand Edition Hotels
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager,
the service delivery of a world-class luxury hotel, and the global reach of
Marriott International to create an entirely new experience in the world of
hospitality. Our hotels are stunning microcosms of the world's top cities,
featuring the finest in dining, entertainment, nightlife, and service to
create an enchanting experience that makes your spirit soar!

But to create this magical experience, we need you.

EDITION is hiring warm, out-going, authentically amazing people who are
looking for a place to work that inspires them, challenges them and makes them
proud to come to work. A place where service comes from the heart, not from a
handbook. A place that delivers a never-ending theatrical performance that
continuously delights and enchants each and every one of our guests.

We invite you to join us today.

POSITION SUMMARY

Schedule services for individuals and large groups using spa/salon
reservations software system. Call guests to confirm scheduled services.
Answer questions about available services. Update the
reservations/cancellations list throughout the day, inform providers of last-
minute changes, and resolve scheduling issues as needed by working with
supervisor/manager. Check in guests for appointments, confirm first and last
name, and provide general spa orientation to guests upon arrival. Promote and
sell spa/salon services. Obtain assigned bank and ensure accuracy of
contracted monies, obtain change required for expected business level, and
keep bank secure at all times. Process guest payments for spa/salon services
and obtain payment authorization as needed. Accept and log cash tips for
employees. Balance, scan, and drop receipts with Accounting. Notify
Engineering of maintenance and repair needs.

Report accidents, injuries, and unsafe work conditions to manager. Follow all
company policies and procedures; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests' service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others. Comply with quality assurance expectations and standards. Stand,
sit, or walk for an extended period of time. Move, lift, carry, push, pull,
and place objects weighing less than or equal to ‎10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.