Spa Receptionist - The St. Regis Downtown Dubai

Job Number ‎23161600
Job Category Spa
Location The St. Regis Downtown Dubai, Marasi Drive, Dubai, United Arab
Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Schedule services for individuals and large groups using spa/salon
reservations software system. Call guests to confirm scheduled services.
Answer questions about available services. Update the
reservations/cancellations list throughout the day, inform providers of last-
minute changes, and resolve scheduling issues as needed by working with
supervisor/manager. Check in guests for appointments, confirm first and last
name, and provide general spa orientation to guests upon arrival. Promote and
sell spa/salon services. Obtain assigned bank and ensure accuracy of
contracted monies, obtain change required for expected business level, and
keep bank secure at all times. Process guest payments for spa/salon services
and obtain payment authorization as needed. Accept and log cash tips for
employees. Balance, scan, and drop receipts with Accounting. Notify
Engineering of maintenance and repair needs.

Report accidents, injuries, and unsafe work conditions to manager. Follow all
company policies and procedures; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests' service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others. Comply with quality assurance expectations and standards. Stand,
sit, or walk for an extended period of time. Move, lift, carry, push, pull,
and place objects weighing less than or equal to ‎10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts
is committed to delivering exquisite experiences at more than ‎50 luxury hotels
and resorts in the best addresses around the world. Beginning with the debut
of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the
twentieth century, the brand has remained committed to an uncompromising level
of bespoke and anticipatory service for all of its guests, delivered
flawlessly by a team of gracious hosts that combine classic sophistication and
modern sensibility, as well as our signature Butler Service. We invite you to
explore careers at St. Regis. In joining St. Regis, you join a portfolio of
brands with Marriott International. Be where you can do your best work,
begin your purpose, belong to an amazing global team, and become
the best version of you.