Reception Supervisor - Lexus

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United A"rab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organisation to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day.

About the Position:
Lexus is currently looking to recruit an experienced Reception Supervisor to
join our team in DIP Dubai. You will ensure courteous and professional
handling of customers and ensure quality repairs of vehicles to guarantee
customer satisfaction and retention.

Specifically, your responsibilities will include the following:
* Establish clear communication with customer and staff to enhance job completion, quality and develop customer confidence.
* Ensure top quality work job by matching principals' repair standards. Enhancing Customer Satisfaction and diminish return jobs.
* Ensure high level of productivity to increase profits and quick turnover of job.
* Ensure vehicle is received efficiently and in a professional manner to assure customer that his vehicle is in safe hands. Ensure proper delivery of the vehicle to the customer.
* To ensure the branch impact planning meetings are held monthly and action taken.
* You will be assigned in a busy workshop & multi-cultural environment where you need to maintain a high level of productivity, efficiency, discipline and professionalism among your people.

About You:
The ideal candidate for this role should have a Degree in Mechanical
Engineering or any technical automotive related field. You should have a
minimum of ‎2-‎3 years ' recent experience as a Reception Supervisor or Manager
in the automotive industry. You should also be able to communicate effectively
and must have a strong analytical, communication and inter-personal skills
alongside with supervisory competence. Excellent knowledge in MS Office is a
must have for this role.

Al-Futtaim offers highly engaging and supportive work environments in a
culture that values, recognises and rewards quality performance.
Ref-AN
We're here to provide excellent service but a little help from you can ensure
a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure
you can confidently demonstrate why this opportunity is right for you and
take the time to put together a well-crafted and personalised CV to further
boost your visibility. Our global Talent Acquisition team members are all
assigned to specific businesses to ensure that we make the best matches
between talent and opportunities. We not only consider the requisite
compatibility of skills and behaviours, but also how candidates align with our
Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves
available to you throughout the application process. We make every effort to
review and respond to every application.