Service Reception Supervisor

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day

Overview of the role
We are currently looking for an experienced Reception Supervisor to work
for Al Futtaim Toyota in Sharjah. The main responsibility of this role is to
provide a supervisory management function for all Service Advisors. To lead a
reception team ensuring efficient and professional manner is maintained. Act
as a role model to demonstrate and promoting standards expected by practicing
and creating the energy and the enthusiasm for excellent customer service.

What you will do
* Ensure that all Reception Hosts and Service Advisors provide a "Customer Centric" environment that is geared to the highest level of customer satisfaction and promotes our Customer Service Values.
* Ensure the accurate flow of customer, vehicle information to ensure the vehicles are Fixed Right First time and delivered based on the customer promised delivery time.
* Ensure that all reporting staff demonstrates a high level of sifting, sorting, sweeping, spick n' span and safety that promotes a customer centric environment.
* To adhere to all departmental procedures
* Ensure the tracking of the financial performance of each direct employee responsible for selling labour hours and other sales.

Required skills to be successful
* Minimum ‎2-‎3 years of Reception Supervisor experience in the automotive
* Experienced in managing the operations on a day-to-day basis.
* Experienced in managing a team
* Excellent MS Office skills and SAP knowledge is an added advantage

About the team
The role will report to the Aftersales Manager, and you will be working in a
busy workshop environment wherein you will be dealing liaising with the
workshop team, and to be on hand to answer any queries from other departments
and customers.

What equips you for the role
* Degree in Mechanical Engineering or any technical automotive related field
* ‎2-‎3 years' recent experience as a Reception Supervisor or Manager in the automotive industry
* Ability to communicate effectively and must have a strong analytical, communication and inter-personal skills alongside with supervisory competence
* Problem solving & leadership skills & can lead changes in the workplace
* Arabic speaking is value added

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim
Automotive is an industry leader with presence in ‎10 countries across the
Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution,
manufacturing, leasing and aftersales, and we are firmly established as the
regional representative of some of the world 's most iconic automotive brands:
Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the
boundaries on innovation, quality standards, and value-added service across
our vast universe of customers - right from motoring enthusiasts to fleet
operators to contractors. Our mission is to become the leader in custom-made
mobility solutions by delivering nothing less than world-class omni-channel
experiences.

We channel our local expertise and global trust to deliver one of the most
comprehensive portfolios of mobility products and solutions, from passenger
cars to SUVs, electric vehicles to high-performance motorbikes, commercial
vehicles to industrial & construction equipment.
What keeps the company moving forward is a ‎9000-member strong team, with
inspiring possibilities for growth, throughout the career path. This is Al-
Futtaim Automotive and we empower talent to move forward.