Payment Operations Officer

Employment Type:
Employee
Contract Type:
Permanent
Life At Planet
Do you love putting smiles on faces? Do you want to work in an environment
that is obsessed with making customers and employees happy? Do you want to be
part of a global mission to revolutionise commerce and payments? Do you want
to be working in a progressive organisation with the ambition to be the global
player in what we do? If you do, then this role could be for you….
You will be able to find current vacancies on :
https://www.weareplanet.com/careers
Here at Planet, we are extremely proud of our heritage of over ‎30 years. And
it is what makes us a unique payment partner for many of the world's most
prestigious brands. We don't just provide world class commerce and payment
services, we generate revenue for our customers, and we help them grow. In the
early days, we set out to simplify the complex payment process of VAT refunds
for international shoppers in Europe. Fast-forward to today, and our single
payments platform is unique in the industry - the only one that offers
acquiring, processing, digital wallets, VAT refunds and currency conversion
services. We have recently integrated several other tech businesses - Protel,
Hoist, Datatrans, Proiximis - to help us to continue to grow and dominate the
market as we set about our mission of being a world leader. And with strong
Private Equity Investors from Advent International and Eurazeo, we are well
set up to win.
We know that it's our people that differentiates who we are and what we do…and
that is why we are keen to hire world class talent like you.
Role Overview
The Operations Analyst will support a variety of back-office functions related
to transaction processing, reconciliation and reporting for all electronic
card processing globally, both domestic and international products. This
includes reconciling BIN/ICA and cash activity daily as well as identifying
and correcting exceptions. The Operations Analyst will help measure and
improve customer experience and SLA. The Analyst will perform a wide range of
reporting to banks, clients and card schemes. Project phase testing validation
is performed on an as -needed basis. This role supports clients in the EMEA
regions (Europe, Middle East and Africa) & India primarily and other regions
of the world as needed.
What you will do
* Perform reconciliation and portfolio monitoring for transaction processing issues and perform analysis of transaction behavior, researching anomalies and escalating to management.
* Create, execute and analyze reports for business-impacting issues, technical incidents and improvement actions. Collaborate with global Technical and Operations teams.
* Create reports as required by business partners, banks and card schemes.
* Analyze and enhance reporting and tracking databases, both in Excel and Microsoft Teams.
* Research, action or resolve items within the Chargeback lifecycle.
* Assist in creating Knowledge/Decision Trees for procedure guides.
* Analyze Card Scheme Interchange and Fee bulletins from Visa, MasterCard, Discover, Diners, Union Pay International, JCB and American Express.
* Help validate technical enhancements on various system platforms and applications.
* Create procedures, assist with both internal training and client training.
* Other duties as assigned.
Who you are
Successful candidates are team players and independent problem solvers. They
understand end to end card processing. Candidates value Planet's clients and
are accountable to ensure those clients have an exceptional customer
experience with Planet. Candidates consider risk to clients and Planet in
analysis and decision making.
What you will need to bring to planet
* Demonstrate strong attention to detail in reading comprehension and strong communication skills.
* Experience in Card Payment processing with a thorough understanding of Authorizations, Clearing, Settlement, Disputes, Interchange/Fees and Funding.
* Seasoned analytical experience; identifying root cause and implement solutions.
* Enhanced skills in Excel and reporting, including Pivot Tables, V Lookups and formulas.
* Experience collaborating with co-workers, using negotiation skills.
* Be assertive, demonstrate ability to lead
* Strong organizational and multi-tasking skills in a high-volume environment
* Experience understanding systems flows/functions and collaborating with technical teams.
* Ability to create procedures and train clients and co-workers.
* Fluent Arabic both written and oral will be a benefit.
* Written and spoken fluency in English required.
* Participation in after-hours research or an on-call rotation may be required.
What do we offer and why should you join us?
We don 't shy away from wanting to hire great people to deliver amazing things
for our customers. And once you join us, we want to keep you motivated and
engaged in our collective mission.
Competitive Pay
We don 't want you to worry about your pay and wonder if you can have it
better someplace else. We follow the market and evaluate salary benchmarks
through the year to make sure any salary increases remove any worries and keep
you satisfied. We review pay annually to make sure we are paying you what
you're worth.
Growth and skills
We know that for some it 's about growing into more senior and exciting roles,
and for others it's about becoming a deep technical expert. No matter what
your ambition, we are with you all the way. We know that investing in you is
the way to keep skills relevant and you motivated.

Flexible working
Work from home? Work in the office? Have family and life commitments that mean
you need flexibility? What we care about is what you deliver not where you
work nor the hours you work. We know flexibility matters and that 's why we
offer the flexibility that suits you and your lifestyle.
An array of people
We know that to win, our workforce needs to reflect the world in which we live
and the customers we serve. We are proud that we have a culture where everyone
and anyone can bring their whole selves to work.

Ready to meet us?
We hope this role sounds exciting and could be your next step. If so, we'd
love to meet you - click the button to apply. Go on. Make our day.