Front Office Agent

؜ - ؜Dubai ؜ -
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Job details

Position: Front Office Agent (Full time #‎536876)
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates
The candidate must have a minimum of ‎1 year experience working in a ‎5-star
hotel environment. Additional language such as Arabic, French, Russian,
Italian and Spanish is an advantage.


Responsibilities:



  • Greet, check in, and escort guests promptly to their rooms.

  • Address special guest preferences recorded in guest history profiles.

  • Handle cash drawer properly as outlined in the MODUB Controller's Policy.

  • Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.

  • Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience.

  • Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.

  • Print and drop cash out, adjustment slips, paid out voucher, and bank count reports.

  • Communicate clearly with the Night Duty Manager and Accounting Department.

  • Establish a good working knowledge of the Hotel outlets and products.

  • Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.

  • Demonstrate teamwork by cooperating with and assisting colleagues as needed.

  • Able to communicate special features and services unique to the guest's needs.

  • Handle guests incoming and outgoing correspondence (facsimile, messages, mail, etc.)

  • Responsible for preparation of the daily arrival bucket, in-house bucket and next day arrivals (including welcome cards, guest business cards, registration cards and limousine arrivals).

  • In charge of guest invoices (in-house).

  • Check credit card authorization in SMS for all in-house guests.

  • Perform any other reasonable duties as required by the management of the Hotel.


Advertised: ‎13 Oct ‎2023 Arabian Standard Time
Applications close: ‎31 Oct ‎2023 Arabian Standard Time

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Job Summary

  • Advertiser: Mandarin Oriental Hotel Group
  • Announcement date: 14/10/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Dubai
  • Salary: -
  • Phone number: -
  • Email:

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