Housekeeping Supervisor - Housing

Posting Date May ‎27, ‎2022
Job Number ‎22088144
Job Category Housekeeping & Laundry
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United
Arab Emirates, United Arab Emirates VIEW ON MAP
Brand JW Marriott
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than
‎500 global locations, is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels, you will help keep this
promise by delivering premium choices, sophisticated style, and well-crafted
details. With your skills and imagination, together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and
consists of more than ‎80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you're happy, our guests will be happy. It's as simple as
that. Our hotels offer a work experience unlike any other, where you'll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That's The JW Treatment™.

JOB SUMMARY
To ensure the maximum comfort to the Staff Housing, by maintaining and
supervise an efficient cleaning and servicing operation to bedrooms,
bathrooms, corridors and service areas; to make sure that the Public Areas are
maintained to the Housing standard; to carry out and supervise the training of
all associates & buyout staff to encourage their growth; to help the Housing
Leadership Team to manage the department in the most cost-effective way in
line with agreed budgets and Company policies .
SCOPE / BUSINESS CONTEXT
* A Full Time position based at JW Marriott Marquis Dubai.
* Number of Direct Reports - Variable
* Titles of Direct Reports - Housing Generalist & Housekeeping Attendant (Buyouts)
* Direct Reporting - Multi Property Housing Manager
CANDIDATE PROFILE
Experience:
* Housekeeping leadership work experience (Team Leader, Shift Leader or equal positions) for a minimum of ‎2 years
Skills and Knowledge
* Strong Communication skills in English (verbal, listening, writing)
* An effective Team Player in a team based environment
* Effective time management skills.
* Innovative
* Pro-active and reliable
* Able to work alone and within a team
* Able to do shift work
Education or Certification
* Good level of English essential
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to
the successful performance of the position:
* To be able to conduct departmental opening up / closing down procedures according to shift allocation. When necessary
* To supervise the work of the Housekeeping shift leader & Housekeeping attendants (Buyouts) and all supervisors providing assistance and support and taking corrective measures should the standard of work deviate from the set standards.
* To ensure Emergency response plan are discussed with Housekeeping team on regularly basis.
* To ensure all new arrival room preparations are up to the standards.
* To check public areas and to offer help where needed, to make sure that the cleaning is to the Housing standard.
* To assist with the deep cleaning of public areas and to help in the floor care in All Blocks of housing.
* To help to oversee with the Housing operation team in coordination of training and orientation on all housekeeping buyouts, maintaining training records, Training focus sheets and updating accordingly and assisting in the measure of the hotel standards.
* Take care of all Housekeeping operational stores and keep them up to the standards.
* To attend or hold training sessions when required
* To assist with standard staff room checks at all levels including team leaders.
* To carry out Brand Standard checks within the department.
* To assist with all team member's 1on1 meetings and staff appraisals.
* To assist in building and maintaining an efficient team of staff by taking an active interests in their welfare health safety training and development.
* To assist in maintaining discipline within department.
* To assist in the stock taking of all linen and equipment etc. at regular intervals, preparing the results highlighting any shortages or surpluses and undertaking remedial action where appropriate
* To assist in monitoring departmental costs whilst using resource effectively and economically to ensure expenses are kept to a minimum.
* To liaise with the maintenance department regularly to ensure that all faults, defects and minor paint repairs are carried out promptly and report more major difficulties to the Housing Manager, immediately.
* To assist organize and supervise deep-cleaning and special cleaning Curtains, Carpets of all areas under jurisdiction as required, to maintain the very highest of standard in the staff Housing.
* To be aware of the work specification of all outside contractors and to liaise with contracting companies as required.
* To assist in the selection of equipment, products and services as necessary for staff Housing.
* To assist and advise on the installation or changing departmental systems or procedures and to ensure all departmental practices and procedures to be confident in their implementation.
* To assist with the recruitment and section of department employees.
* To assist in the preparation of weekly Rotas and wages (Forecast, actual)
* To ensure all requests from staff are carried out.
* To ensure all WDYT complains are getting close with effective and timely manners.
* To be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical. To be aware of and adhere to the health and safety Regulations and to ensure that these are complied with at all times.
* To be aware of all current Company and Departmental Policies and Procedures, ensuring these are adhered to at all times.
* To attend all Statutory Training, Job Training Sessions and Communication Meetings.
* To provide a high level of customer care, anticipating any potential areas for guests dissatisfaction and taking appropriate action to prevent this
* To ensure any staff complaints are investigated and rectified to the staff satisfaction immediately. Any serious complaints should be referred to Housing Manager for his or her attention.
* To maintain a cheerful and polite Attitude to our staff at all times and to use the staff name if known.
* To ensure all departmental practices, policies and procedures to be confident in their implementation and assist in the necessary modification of any as requested
* To ensure that all room attendants hand over all lost property as soon as it is found and that it is recorded according to the hotel standard
* Attends meetings and training sessions/ courses that may be beneficial to you and your department on request from your line manager.
* To take correct action in the event of a fire. Demonstrates a working knowledge of fire prevention and to ensure that staff follow the hotel evacuation procedures up on hearing the alarm
* Familiarizes yourself with your departmental service performance & product standards and to be able to demonstrate their application consistently.
* Have a good knowledge of all housing facilities and be able to answer guest questions in a quick, polite and helpful manner.
* Follows all procedures set up for the protection of the environment within the hotel and grounds.
* To carry out any other reasonable requests made by the Housing Manager or Hotel Management
OTHER
Safety and Security
* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
* Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures
* Follow company, hotel and department policies and procedures.
* Follows Marriott International Hotels Limited Regional Office policies and procedures
* Protect the privacy and security of guests and coworkers.
* Maintain confidentiality of proprietary materials and information.
* Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
* Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
* Perform other reasonable job duties as requested by Supervisors and Management.
* Working hours as required to do your job but normally not less than ‎48 hours per week.
Guest Relations
* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
* Assist other employees to ensure proper coverage and prompt guest service.
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Address guests' service needs in a professional, positive, and timely manner.
* Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
* Thank guests with genuine appreciation and provide a fond farewell.
* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Communication
* Answer telephones using appropriate etiquette including answering the phone within ‎3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
* Speak to guests and co-workers using clear, appropriate and professional language.
* Talk with and listen to other employees to effectively exchange information.
Working with Others
* Support all co-workers and treat them with dignity and respect.
* Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
* Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
* Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.
Physical Tasks
* Enter and locate work-related information using computers and/or point of sale systems.
* Stand, sit, or walk for an extended period of time or for an entire work shift.
* Read and visually verify information in a variety of formats (e.g., small print).
* Move, lift, carry, push, pull, and place objects weighing less than or equal to ‎10 pounds without assistance.
Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.