Front Office Agent

Company Description

Company Description
We are far more than a worldwide leader. We are more than ‎240 ‎000 women and
men who share something unique.
Each and every day we host the world. We care for millions of people. We are
all moved by curiosity. We love blending cultures. We are proud of our
differences
Yes, we lead the way. But we want to go further, with audacity, with
imagination, with passion
Sofitel Dubai The Obelisk
Sofitel Dubai the Obelisk is Sofitel 's largest property in the Middle East.
The hotel features ‎594 luxury guestrooms inclusive of ‎68 suites and ‎96
serviced apartments in the heart of Dubai. A variety of trendy restaurants and
bars including a contemporary Asian restaurant, a Gastro Pub, a French
Brasserie and Pool Bar & Lounge bring residents and patrons together to
celebrate the French "Joie de Vivre". Guests have the option to unwind at the
Sofitel Spa with L'Occitane and outdoor pools with private cabanas or workout
in a fully-fledged fitness center. Business travelers have access to ‎1,589
square meter of meeting space including one state-of-the-art ballroom ideal
for the most sought after social gatherings.
Part of the Wafi Mall new extension and close to the iconic Raffles Dubai,
Sofitel Dubai the Obelisk will infuse the brand's essence with capitalizing on
a perfect balance of modernism and ancient Egypt reflective of the renowned
design elements of Wafi. If you are as excited as we are about connecting
hearts and showing your guest passion, join us as the next Heartist - Front
Office Supervisor and help us to make Sofitel Dubai the Obelisk a truly
welcoming destination!

Job Description

The Position
To manage all activities relevant to the Front Desk such as the reception,
check in / out, cashiering, foreign exchange and assisting guest with
inquiries.
KEY ROLES & RESPONSIBILITIES
* Register and room all guest arrivals according to established procedures
* Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
* Maintain cashier float and ensure accurate daily report of all money received
* Cash hotel guests' personal and assist with currency exchange
* Keep abreast of all modifications to accounting policies and procedures
* Attend to guests' request of using the service of safety box at all times
* Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
* Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
* Is familiar with other Sofitel properties so that guest indicating any next destination on the registration card can be "sold" an onward booking to another Sofitel property
* Ensure that the guests depart the hotel with a positive impression of hotel service
* Perform the audit balances and prepare all reports for audit in an orderly fashion
* When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
* Maintain comprehensive knowledge of standard reservation procedures
* Maintain exemplary department standards of behavior and appearance and attitude
* Ensure front desk work area is kept clean and in an orderly state at all times
* Is fully aware of the Credit policy
* Adhere to OH&S policies and procedures
* Perform related duties and special projects assigned

Qualifications

PERSONAL ATTRIBUTES
* Strong written and verbal communication skill in English
* Able to develop rapport with and gain support from Colleagues and Management staff
* Ability to work cohesively with co-workers as part of a team
* Ability to focus attention on guest needs, remaining calm and courteous at all times
* Ability to promote positive relations with all guests and patrons
* Able to exercise good judgment with difficult guests
* Understanding and ability to work in a multi-cultural environment
QUALIFICATIONS
* Post Secondary Education or relevant qualifications in Hotel Management
EXPERIENCE
* Minimum ‎2 years Guest Relations experience preferably in a four or five star hotel