Operator, Call Center

؜ - ؜Dubai ؜ -

Job details

Operator, Call Center
(‎10031)


At Atlantis, we exist to bring the extraordinary to every holiday and
experience through connection, empowerment, precision, care and warmth.
Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique
destinations full of life, wonder and surprise, where we seek to exceed our
guests' expectations at every possible turn.


Atlantis Dubai is an iconic entertainment destination comprised of two world-
class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an
unbeatable opportunity for you to grow and develop in your career. With a
sense of exhilaration and discovery, we create unforgettable memories by
providing guests the opportunity to discover an extraordinary world filled
with thrilling adventures. Whether we are designing a couple's retreat or
serving the extraordinary in one of our award-winning celebrity chef
restaurants, we approach everything with imagination to spark a sense of
courage, inspiration and innovation. This is not simply our job, it's our
passion.


About The Role


Are you comfortable talking and engaging with guests over the telephone? Are
you passionate about the hospitality industry giving a unique guest
experience? Are you able to multi-task without compromising quality? If you
possess these skills, we have the perfect job for you at Atlantis Dubai.


As an Operator, Call Center you will be responsible for handling calls,
emails, and any other channel of communication from in House or External
guests and colleagues pertaining to inquiries, Reservation requests for Hotel
Products and Services, Guest Feedback and Complaints efficiently while
following the call standards and high level of quality service at all times.
You will ensure courtesy, personalization, graciousness, and thoughtfulness in
all forms of communication to attain guest satisfaction and business goals set
by the Company's Leadership.


About You


The successful candidate will have a minimum of ‎1 year experience in a contact
center or significant customer service experience. Impeccable personal
presentation, patient when dealing with guests, always maintaining a positive
attitude, paying attention to details, and being passionate about customer
service are essential. Computer literacy and Opera systems are imperative, and
fluency in English is a must. Due to our guest's demographics, we are
preferably looking for either Russian, Arabic, Chinese, or French fluent
speakers.


Join a team that is adventurous, creative, warm-hearted and extroverted. We
believe in making our guests happy beyond anything they have ever imagined. We
wow them at every turn and create memories that will last a lifetime. You will
be at the heart of this vision, to constantly innovate to deliver Amazing
Experiences and Everlasting Memories.

Job Summary

  • Advertiser: Kerzner International Resorts
  • Announcement date: 17/10/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Dubai
  • Salary: -
  • Phone number: -

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اللغة: العربيّة