School Parent Support Officer

Inspired Education is the leading global group of premium schools, with a
portfolio of over ‎100 premium private schools spanning six continents which
utilise proven educational practices from every corner of the globe, ensuring
over ‎80,000 students receive a world-class learning experience from
Kindergarten to Year ‎13. In addition, we are delighted to be recognised in the
top ‎10 highest value private companies in the UK by Beauhurst.

In over ‎24 countries, Inspired schools are individually developed and anchored
in the vibrant cultures of their respective locations. They collectively form
an international family of schools that nurtures each student's academic and
personal development in a progressive, dynamic, and innovative learning
environment.

By joining our award-winning team of over ‎12,000 employees, you can work in
state-of-the-art facilities alongside industry-renowned educators and leaders
in some of the world's most desirable locations. We invest heavily in our team
members who enjoy industry-leading professional development, exceptional
career opportunities, and mobility across our group.
ROLE SUMMARY:
INTERNATIONAL, Based in Dubai, UAE - School Parent Support Officer

This role and team are focused on new customers, supporting families through
the onboarding process and supporting the retention of existing Kings
InterHigh families. The objective is to support families and ensure support
when required is swift and effective.

This team will focus on delivering excellent customer service, as it will be
the first point of contact new customers during onboarding into school and
ensuring parents are signposted successfully to support whenever they need it.

Continuous training and development will be provided to ensure you have the
tools to meet our customer service standards and so we are data protection
compliant and follow Company procedures, so we can continue to make
improvements in order the grow the business.

This Parent Support team is part of a wider Operations team but will work
closely with all other areas of the business, to stay up to date with policies
and procedures and to achieve a high first-time resolution rate for the
customer, so they do not need to make repeat contact.

The successful candidate will join the Inspired Online Operations team,
reporting directly into the Customer Service Manager for Operations,
supporting the operational delivery for King's InterHigh.
KEY RESPONSIBILITIES:

• Be responsible for providing world class customers service to new and existing Kings InterHigh families.


• Support general technical issues and competently resolve using various platforms.


• Be open to taking on Operational tasks as deemed suitable to support the Middle East and APAC Head


• Support with yearly renewals and enrolments


• Be able to support with general queries from APAC and Middle East parents and students during their school hours

Working Hours:
* Full time, ‎37.5 hours per week
* ‎5:00am - ‎1.30pm GST
* Initial training ‎11:00am-‎7:00pm GST

Qualifications & Education Requirements
The candidate ideally will be qualified up to degree level. Administration
would be an advantage.
THE IDEAL CANDIDATE WILL HAVE:
Skills & Attributes

• Highly computer literate with strong system skills


• Have excellent written and verbal communication skills.


• Excellent Customer Service and problem-solving skills.


• Ability to work as a team and individually.


• Ability to manage your own workload effectively.


• Capable of working effectively in dynamic and changing environments.


• Experience of working in a customer service, hospitality environment.


• Knowledge of the education sector would be an advantage


• Fluent English required


• Additional languages desirable but not essential

Specifically, you will have: -

• A flexible, highly energetic approach and the ability to thrive in a business with a fast changing, collaborative, delivery culture.


• Considerable interpersonal skills with the ability to form good relationships.


• The ability to work independently where necessary but in a collaborative team environment where appropriate.


• The ambition to place inspired online schools offering at the forefront of the marketplace

Safeguarding
Inspired Education is committed to safeguarding and protecting the children
and young people that we work with. As such, all posts are subject to safer
recruitment process, including the disclosure of criminal records and vetting
checks. We ensure that we have a range of policies and procedures in place
which promote safeguarding and safer working practice across the school.