Systems Support Officer

Vacancy No
VN10667

Employment Type
Permanent

Location Country
United Arab Emirates

Location City

Who are V.Group?
As a global leader in ship management and marine services, we add value to a
vessel 's operations. Operating around the clock and around the world, V.Group
gives every client the quality and efficiency they need in every sector.
Covering crew management and recruitment, quality ship management and
technical services, together with supporting management and commercial
services, V.Group has an unrivalled industry knowledge with performance
assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent,
We Commit and Deliver, are at the heart of everything we do and they support
our strategy of Investing in Talent. We are always interested in making
contact with talented individuals - people who will demonstrate our values and
deliver great service, for internal and external stakeholders.

Overall Purpose of The Job
To provide a high level of Support for the systems within the Group.
Communicating with end users and helping to resolve any problems they have.
Work within the structure of the IT department and maintain a professional
level of behaviours.

To travel to both vessels and offices when required and provide the necessary
support. Work within the Support infrastructure and carry out the duties
required from helpdesk support to project support.

Work within the SLA 's of external and internal customers.

Key Responsibilities and Tasks
* Supporting all VGroup Business Systems , these include in house applications and off the shelf applications used by VGroup

• 
  

  Strictly adhere to the policies and procedures put in place by the VGroup VMS and IT policy documents.

  
  


• 
  

  Provide telephone and remote support as part of the global team and maintaining a professional manner when dealing with users and peers.

  
  


• 
  

  Working with the servicedesk system to update users during the lifecycle of the request and resolve or escalate as required.

  
  


• 
  

  Attending Vessels to provide IT support to the on-board systems. Provide Telephone support to Vessels.

  
  


• 
  

  Supporting all aspects of hardware used within the Group.

  
  


• 
  

  Enforcing the IT security policy and procedures.

  
  


• 
  

  Attending remote Office Visits and providing the support required.

  
  


• 
  

  Helpdesk administration as required

  
  


• 
  

  Work within SLA laid down by IT management.

  
  

Required Experience
Personal
* Good inter personal skills and the ability to interact with end users.

• Good Communication skills are essential.

Hardware
* A high level of knowledge of Desktops and Laptops

• 
  

  A high level of Knowledge of Printers

  
  


• 
  

  A moderate level of knowledge of servers

  
  

Software
* Windows ‎10 Operating system

• 
  

  Microsoft Active Directory Administration

  
  


• 
  

  Microsoft Outlook

  
  


• 
  

  Microsoft Office all packages

  
  

Networking
* A basic level of knowledge of TCP/IP , switches and LAN and WAN topologies

• A basic level of knowledge of Vessel Communications and systems.

Beneficial

Some knowledge of the following:-

• 
  

  Cisco Call manager

  
  


• 
  

  Trackit Helpdesk or similar

  
  


• 
  

  Blackberry devices

  
  


• 
  

  Level of Competence

  
  


• 
  

  ITIL awareness

  
  

What can I expect in return?
V. Group can offer you a market leading salary and benefits package, in
addition to significant opportunities for career growth and personal
development. This a great opportunity to join a true leader in the maritime
sector - a company that has exciting plans for future growth.

Applications Close Date
‎31 Oct ‎2022