Business Support Officer

Job Purpose: To provide comprehensive system services and support to business
units by ensuring that business needs are reflected fully into the supporting
systems either through development or exploitation. The individual should be
able to identify and understand business needs and objectives suggest
practical functional solutions and evaluate conflicting requirements. This
includes being the centre of excellence to ensure that systems are supporting
business initiatives, either through business data management or defining the
functional change requirements in projects and / or enhancements, ensuring
such changes are business tested, communicated and trained to the business
users. Job Outline: - Assist the end-user community in using and utilising the
systems efficiently and use operational and applications expertise to
recommend initiatives to improve the overall user experience - Collate and
document user requirement specifications for information systems in liaison
with IT & other support departments - Prepare test plans for user acceptance
testing, perform the testing, report the deviations through proper
documentation and ensure the system is delivered in accordance with the
specification. Conduct post implementation health checks - Prepare necessary
training plans for the planned release of systems and set up a procedure for
identifying the users and their training requirement on an ongoing basis -
Conduct system administration tasks by maintaining the reference data and the
user access control accurately, regularly monitor the system performance and
initiate corrective measure if required - Provide 1st level technical support
for business operating systems across the user community/ Provide advice on
functionality and on all applications during normal day to day operations.
Formally raise end user complaints, track and follow up with EGIT keeping end
user informed on progress and resolution - Support end user community on
functional clarifications. Provide workarounds for application functionality
to ensure uninterrupted operation. Participate in functional implementation
support for new enhancements and projects. - Provide adhoc and planned
internal training or support for business units during the deployment of new
application or enhancements, if required. - Produce reports using different
tools available in the IT catalogue to support the department on operational
statistics and performance monitoring. - Execute user acceptance testing based
on the prepared test scripts and provide documentation of the results for
review prior to roll out. Archive the test scripts and results for reporting
and future references.
Qualifications & Experience: Experience on IT system testing and IT knowledge
: ‎5+ Years Degree or Honours (‎12+‎3 or equivalent) - Experience on system
testing and preparation of user acceptance test cases - Excellent
communication and strong proficiency in English - Experience on system support
and dealing with IT for project delivery - Experience on Data Analytical Tool
and preparation of Reports and Dashboards Knowledge/skills: - Strong in system
testing and be able to prepare for required test cases (scenarios for
testing). - Data Analytical and implementation of required dashboards using
Power BI or any other Analytical Tools - Knowledge on Microsoft Product like
Power Apps, Power Automate, etc. Safety Sensitive Role: No
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.